Consumer Access Specialist FT Night

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

Our promise to you

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: 10p - 6a Monday - Friday 

Shift: Day

Location: 101 Hospital Dr, Columbus, NC 28722

The community you’ll be caring for: AdventHealth Polk

• Convenient access, with locations across Western North Carolina
• Beautiful mountain scenery
• Plentiful opportunities for outdoor adventurers, including hiking, zip lining and white-water rafting
• Historic towns and cities full of specialty shops, art galleries and unique restaurants
• Fresh produce available at farmers’ markets and U-picks
• Special events to enjoy in every season

The role you’ll contribute:

The Consumer Access Specialist is responsible for delivering exceptional consumer access services through proactive communication, collaboration with clinical partners, and a commitment to operational excellence. Key responsibilities include accurate patient registration, insurance verification, and authorization management to ensure seamless care delivery and financial transparency. The role demands strong time management, adherence to productivity and attendance standards, and flexibility to meet departmental needs. Additionally, the employee supports payment management by providing cost estimates, collecting payments, and facilitating financial counseling when needed. If applicable, duties also extend to PBX (Switchboard) operations and emergency code protocols. Throughout all tasks, the employee demonstrates a dedication to accuracy, compliance, and compassionate service, enhancing both patient experience and organizational efficiency.

The value you’ll bring to the team:

• Performs Medicare compliance reviews and issues Advance Beneficiary Notices of Noncoverage as needed.
• Creates accurate estimates for patient financial responsibility and collects payments or establishes payment plans.
• Coordinates with utilization management staff for pre-authorization issues and ensures patients have necessary logistical information.
• Contacts insurance companies to verify eligibility and benefits, and obtains pre-authorizations within established timeframes.
• Registers patients for all services, ensuring accuracy and minimizing duplication of medical records.

The expertise and experiences you’ll need to succeed:

• High School Grad or Equivalent [Required]