Insurance Complaint Analyst 1 OSHIIP (Temporary)

OSHIIP is seeking a candidate to support the Ohio Senior Health Insurance Information Program’s mission of providing objective and accurate Medicare information to Ohio Medicare beneficiaries, their families, and caregivers. The ideal candidate will have excellent communication skills, strong data analysis abilities and have the capability to remain positive in a fast-paced environment. 

If this sounds interesting to you, continue reading below to learn more about this career opportunity with OSHIIP where you too can be available to support those who serve Ohio's 2.4 million Medicare beneficiaries, their families, and their caregivers.

What You'll Do:

Your Key Responsibilities include but are not limited to the following:

• Assist consumers via telephone with Medicare related questions and provide appropriate response

• Review, analyze, establish facts, and draw valid conclusions regarding Medicare products

• Make appropriate referrals to other divisions, organizations, or government agencies.

• Maintain records of all contacts in federal web-tool

• Screen consumers for financial assistance programs

24 mos. exp. in insurance field (i.e., regulatory or industry) working with insureds or insurance contracts (e.g., health, life, annuities, personal lines, commercial lines, federal health care programs); 6 mos. exp. or 6 mos. trg. in operation of personal computer; 2 courses in basic mathematics (i.e., addition, subtraction, multiplication, division).

-Or 2 courses in insurance & 2 course in basic mathematics (i.e., addition, subtraction, multiplication, division); 18 mos. exp. in insurance field (i.e., regulatory or industry) working with insureds or insurance contracts (e.g., health, life, annuities, personal lines, commercial lines); 6 mos. exp. or 6 mos. trg. in operation of personal computer.

-Or completion of undergraduate core program in insurance or business; 6 mos. exp. or 6 mos. trg. in operation of personal computer & 2 courses in basic mathematics (i.e., addition, subtraction, multiplication, division).

Job Skills: Insurance