Safety Services Specialist

STATUS: Full-Time, Hourly, Non-exempt
SCHEDULE/HOURS: Variable, including regular weekend, evening, & holiday shifts
AGE REQUIREMENT: Age 21+

POSITION REQUIREMENTS / EDUCATION & EXPERIENCE:   Ideal candidate possesses exceptional leadership skills, excellent oral and written communication skills, and a strong skill set utilizing both Microsoft Word and Excel. Must be able to walk up to approximately 3 miles per shift. High school degree, GED, or equivalent; a valid Driver’s License; and the ability to meet and maintain the insurance guidelines set by COSI’s insurance company for driving COSI vehicles (two or fewer points on BMV record is used as a general guideline) required. Must currently have, or obtain upon relocation, a Driver’s License issued by the State of Ohio.  One to three years of security, loss prevention, public safety experience is essential; and/or museum or entertainment environment. Customer service experience and Red Cross certification in First Aid, Adult/Child CPR, and Adult AED a plus.  

OBJECTIVE:  Support COSI’s mission by providing a safe environment for COSI guests, team, partners, and stakeholders. Provide immediate response in safety and security emergencies. Perform ongoing inspections and surveillance to ensure the safety and security of the facility.

ACCOUNTABILITIES/ESSENTIAL JOB FUNCTIONS include, but are not limited to:

1. Answer emergency and other Safety Services office phones in a prompt, professional, and courteous manner. 
2. Provide necessary communications for immediate response and assistance for guests and team members during normal facility operations and/or emergencies.
3. Provide immediate response and assistance for guests, team members, and facility in safety and security emergencies. 
4. Through a combination of automated surveillance, physical patrols, and scheduled inspections, continuously ensure the safety and security of the COSI facility and grounds.
5. Continuously serve as an example and resource for Safety Service Associates in all standard and emergency operations.
6. Coordinate with contractors, service providers, and consultants as necessary.
7. Maintain all required certifications in order to serve as a member of COSI’s First Aid, Fire Response, and other emergency response teams.
8. Drive the COSI owned Safety Services vehicle, golf cart, and bicycle as needed.
9. Assist the Safety Services Supervisors and the Safety Services Director with the training and development of Safety Services Associates.
10. Work towards COSI’s mission and vision of expanding the COSI brand to increase engagement with diverse audiences of all backgrounds.
11. Support general COSI operations through participation in meetings as appropriate.
12. Serve as an example to other COSI Team Members and Volunteers in matters of appearance, attitude, and performance in a manner best serving COSI paid and Volunteer Team Members and Guests. 
13. In accordance with COSI's Guest Services Strategy, and as opportunities present themselves, provide excellence in Guest Services by assuring Guest safety, using courtesy to drive each Guest interaction, by delivering the COSI show, and by keeping operations efficient.
14. Perform other duties as assigned by the Safety Services Supervisor and the Safety Services Director.

PERKS & BENEFITS:  COSI prioritizes the health and wellness of our Team because we believe in investing in the people who make our programs and services possible. To learn more about what COSI offers, visit: https://cosi.org/careers.