Shift Manager VLT

Oversees the daily VLT operations of the gaming floor.

Responsibilities

• Scheduling for all employees on their respective shift 
• Charting attendance
• Issuing disciplinary actions when needed
• Maintain interaction with Manager of VLT Operations and assistant shift managers to pass on any pertinent information
• Log all the day’s events in the log book
• Meet and greet jackpot winners of certain amounts when the assistants are not available to do so, and assist the guests with any needs, questions, or problems they may have.
• Be available to all assistant floor managers, supervisors and attendants for any needs they may have,
• Be on the lookout for any suspicious activities, and assist with any projects they need completed.   
• All other duties as assigned.

Qualifications

• Must be 100% customer service focused, possess good interpersonal skills, be organized and be able to work in a fast paced and demanding environment. 
• Must be detail-oriented, possess computer skills and handle multiple tasks simultaneously.  Confidentiality a must. 
• Must have knowledge of all Games on the Gaming Floor and be able to determine proper payouts. Must also have basic computer skills.
• Must be able to stand/walk/ sit for extended periods. May be exposed to working in a noisy, smoke/secondary smoke environment. 
• Must be at least 21. Must be able to obtain and maintain appropriate licensing. Must be able to pass a background investigation.
• High School Diploma or equivalent.

ADDITIONAL REQUIREMENTS

• Ability to push and pull up to 50 pounds
• Ability to lift and carry objects up to 30 pounds
• Ability to bend, stoop, twist, reach, and kneel repetitively
• Ascend and descend stairs and maintain equilibrium for an extended period
• Must be able to work from a standing position and/or walking motion for extended period
• Ability to work in a smoking and pet-friendly environment