Shift Leader

Job DetailsJob Location: Big Blue Swim School Concord - Concord, NC 28027Shift Leader Concord, NC | Full-Time / Part-Time Leadership Role Reporting Structure: This position will report directly to the Senior Assistant Manager and the General Manager. About the Role The Shift Leader supports daily swim school operations by assisting management, maintaining safety and service standards, and helping create a positive experience for families and team members. This role combines operational support, customer service, aquatics oversight, and hands-on facility support in a fast-paced environment. What You’ll Do • Assist managers in daily shift operations for instructors, deck support, and front desk teams • Conduct pre-shift meetings and help reinforce safety, teaching standards, professionalism, and customer service expectations • Step into swim instruction, deck support, or front desk responsibilities when operationally needed • Monitor pool deck safety, swimmer evaluations, lesson flow, and facility readiness • Perform opening/closing procedures, water testing, chemical checks, and operational documentation • Ensure the facility remains clean, organized, and guest-ready • Support a positive experience for families and swimmers by helping maintain operational flow and consistency • Respond appropriately to emergencies and uphold all safety and operational standards • Ensure staff are where they need to be and support the overall daily experience within the facilityQualificationsRequired Qualifications • Strong communication, professionalism, and customer service skills • Ability to support and motivate teams in a fast-paced environment • Ability to multitask, problem-solve, and remain calm under pressure • Dependable attendance with flexibility to work evenings and weekends • Reliable transportation • Lifeguard Certification or willingness to obtain within required timeframe • Ability to complete all required Big Blue Swim School training programs Preferred Experience • Previous leadership or supervisory experience • Aquatics, swim lesson, childcare, hospitality, or customer service experience • Swim instructor experience or certification • Experience supporting team operations in a fast-paced environment Why Join Big Blue? • Leadership growth opportunities within aquatics management • Positive, team-focused culture • Opportunity to make a meaningful impact through water safety and confidence-building • Fast-paced environment with strong team support and development opportunities