Office Coordinator / Scheduler

UPLIFT HOMECARE, LLC

OFFICE COORDINATOR / SCHEDULER

Full-Time | Pasco County Office
Pay: $23–$25 per hour, depending on experience and qualifications

Position Summary

UPLIFT HOMECARE, LLC is seeking a highly organized, dependable, and professional Office Coordinator / Scheduler to join our team at our Pasco County office.

This full-time position will support the daily operations of our growing home healthcare agency and will be responsible for patient and clinician scheduling, staff and contractor coordination, office administration, and contractor invoice review and reconciliation.

The ideal candidate is detail-oriented, organized, professional, and comfortable working in a fast-paced healthcare environment.

Key Responsibilities

Scheduling & Coordination

• Coordinate and maintain patient visit schedules for clinical and caregiving staff.
• Assign visits based on patient needs, staff availability, service areas, and scheduling requirements.
• Monitor schedules for missed, cancelled, rescheduled, or unfilled visits.
• Communicate schedule changes promptly to patients, families, caregivers, and clinicians.
• Assist with filling open visits and addressing last-minute scheduling needs.
• Monitor geographic coverage and help coordinate efficient staff assignments.
• Maintain accurate scheduling information in company systems.

Contractor Invoice & Billing Support

• Collect and review invoices submitted by independent contractors for completeness and accuracy.
• Compare contractor invoices against scheduled and completed visits.
• Verify dates of service, patient assignments, visit types, and applicable rates.
• Review invoices against visit documentation, EVV records, and EMR records when applicable.
• Identify missing visits, duplicate visits, incorrect rates, incorrect visit types, or incomplete documentation.
• Communicate with contractors regarding missing or incorrect invoice information.
• Track outstanding contractor invoices and follow up on missing submissions.
• Maintain organized records of submitted, corrected, approved, and pending invoices.
• Assist management and accounting with invoice reconciliation and payroll-related documentation.
• Ensure contractor invoices are submitted according to established deadlines.

Patient & Staff Communication

• Serve as a professional point of contact for scheduling-related questions.
• Communicate with patients and families regarding appointment times and schedule changes.
• Communicate with nurses, therapists, aides, and contractors regarding assignments and scheduling needs.
• Escalate patient concerns, staffing issues, or urgent matters to appropriate leadership.
• Maintain confidentiality when handling patient and employee information.

Office Administration

• Assist with daily administrative and office responsibilities.
• Maintain organized electronic and paper records.
• Assist with data entry, reports, spreadsheets, forms, and other administrative tasks.
• Monitor incoming calls, emails, messages, and scheduling requests.
• Assist management with special projects and operational tasks.
• Support communication between administrative and clinical teams.

Documentation & Compliance Support

• Assist with monitoring outstanding documentation and scheduling requirements.
• Follow company policies and procedures regarding scheduling, communication, confidentiality, and documentation.
• Assist with tracking required forms, assignments, and operational information.
• Report scheduling, documentation, EVV, or invoice discrepancies to management.
• Maintain HIPAA confidentiality and protect patient information.

Qualifications

• High school diploma or equivalent required.
• Previous healthcare, home health, medical office, scheduling, staffing, or administrative experience preferred.
• Home health or home care experience strongly preferred.
• Experience reviewing invoices, timesheets, visit documentation, or contractor billing preferred.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Strong attention to detail and follow-through.
• Comfortable using computers, spreadsheets, and electronic systems.
• Ability to multitask and prioritize in a fast-paced environment.
• Professional, dependable, and customer-service oriented.

Preferred Experience

• Home health or home care scheduling
• 1099/independent contractor coordination
• Contractor invoice processing
• Axxess or similar EMR experience
• EVV systems
• Healthcare staffing
• Microsoft Excel, Outlook, and Teams
• Patient and clinician communication

Skills & Competencies

• Organization and time management
• Attention to detail
• Invoice review and reconciliation
• Data entry accuracy
• Problem solving
• Professional communication
• Customer service
• Teamwork
• Accountability
• Confidentiality
• Ability to meet deadlines

Compensation & Schedule

Position: Office Coordinator / Scheduler
Location: Pasco County Office
Employment Type: Full-Time
Pay: $23–$25 per hour, depending on experience and qualifications

Reports To

Administrator / Office & HR Manager / Clinical Leadership, as assigned.

Equal Opportunity

UPLIFT HOMECARE, LLC is committed to providing equal employment opportunities and maintaining a professional workplace based on qualifications, experience, and organizational needs.