Field Service Technician

• Travel to customer sites to install, commission, test, calibrate, and troubleshoot NOV products.

• Conduct field installations, system calibrations, and operational testing of equipment.

• Perform software and hardware upgrades while ensuring systems are operating efficiently.

• Train customers on the safe and proper operation, maintenance, and functionality of NOV equipment.

• Accurately complete and submit field service reports, inspection records, and other required documentation in a timely manner.

• Communicate equipment failures, customer feedback, and field observations to the appropriate internal teams.

• Provide technical support while maintaining a professional and customer-focused approach.

• Adhere to all NOV HSE policies, procedures, and quality standards.

Responsibilities

• Diagnose and resolve mechanical, electrical, pneumatic, hydraulic, and software-related issues in the field.

• Assist with equipment commissioning, startup, and performance verification.

• Support other Field Service Technicians during complex installations and service projects.

• Demonstrate leadership by mentoring and assisting less experienced technicians when needed.

• Maintain service tools, equipment, and company vehicles in safe working condition.

• Participate in an on-call rotation and respond to customer service requests as required.

• Successfully pass a national background check and motor vehicle report.

• Perform other duties as assigned.

Qualifications

• High school diploma or GED required.

• Associate degree in a technical field or equivalent education preferred.

• Minimum of five (5) years of related field service or oil and gas industry experience preferred.

• Must be at least 21 years of age.

• Knowledge of oil and gas field equipment, including software and hardware systems.

• Pneumatic and hydraulic experience preferred.

• Electrical troubleshooting experience preferred.

• Strong verbal and written communication skills.

• Proven leadership skills with the ability to lead and support fellow technicians.

• Valid driver's license with an acceptable driving record required.

• Ability to travel extensively to customer locations as required.