Collection Representative

Western Mercantile Agency, Inc. | Coos Bay, Oregon

Starting Pay: $18.85 per hour

Are you a problem solver who enjoys working with people, investigating information, and achieving results?

Western Mercantile Agency is seeking a confident, motivated individual to join our collection team.

We are an established, community-oriented company that combines professional collection practices with modern technology and automation.

We're looking for someone who can think independently, communicate effectively, and take ownership of their work while following established procedures and compliance requirements.

What We're Looking For:

• Strong problem-solving and critical-thinking abilities
• Confident, professional communication and active listening skills
• Ability to ask questions, evaluate information, and identify solutions
• Motivation to achieve measurable performance goals
• Strong computer and internet research skills
• Willingness to learn new technology and adapt to changing processes
• Dependability, organization, and personal accountability
• Good judgment and attention to detail

Job Responsibilities:

• Communicate with consumers to resolve outstanding accounts
• Investigate account information and conduct skip-tracing research
• Negotiate payment arrangements within established guidelines
• Review account histories and determine appropriate next steps
• Identify discrepancies and situations requiring further review
• Maintain accurate documentation and account records
• Manage assigned accounts and follow through on required actions
• Comply with federal and state laws and established company procedures

Experience:

Prior office, collections, sales, or customer service experience is preferred but not required.

We provide training and are interested in candidates who demonstrate initiative, sound judgment, strong communication skills, and the ability to learn.

Schedule: Full-time, Monday–Friday, 8:00 a.m. – 5:00 p.m. (40 hours per week)

Compensation: Starting at $18.85 per hour, with a wage increase upon successful completion of the probationary period.

How to Apply:

Submit your résumé in person, through Indeed.com, or at westernmerc.com.

If you're motivated by challenges, enjoy working with people, and want a position where your judgment and contributions matter, we'd like to hear from you.