Director of Property Management

Costa Mesa, CA

Boardwalk Investments Group, LLC ("Boardwalk") is a privately held commercial real estate investment company. Headquartered in Costa Mesa, California, the Firm currently owns a commercial real estate portfolio comprised of retail, mixed-use, office and multifamily assets located primarily in Orange, San Diego, and Napa Counties. Since 2012, Boardwalk's investment strategy is to actively acquire, stabilize, and manage real estate located in California.

JOB SUMMARY

Oversees property management operations across a diverse real estate portfolio, including commercial and residential properties. Ensures high-quality tenant experiences, operational efficiency, and optimal property performance while maintaining compliance with regulations and company standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Lead property management teams across commercial and residential properties, including hiring, training, and performance management
Develop and implement operational policies and procedures to ensure consistency and efficiency across the portfolio
Oversee day-to-day property operations, including maintenance, vendor management, and tenant services
Monitor financial performance, including budgets, expenses, and revenue, and implement strategies to maximize profitability
Ensure compliance with all local, state, and federal regulations, including safety and environmental standards
Partner with leasing, asset management, and acquisitions teams to support property performance and strategic initiatives
Manage tenant relations, including resolving escalated issues, disputes, and lease enforcement matters
Track and analyze key performance metrics, including occupancy, retention, operational costs, and maintenance response times
Oversee capital projects, renovations, and preventive maintenance programs to maintain property value and appeal
Coordinate regular property inspections and audits to ensure quality standards are met
Develop and maintain reporting for executive leadership and investors on property performance and operational status
Identify opportunities for process improvements, cost savings, and enhanced tenant satisfaction
Ensure vendor contracts and service agreements are negotiated effectively and monitored for performance

REQUIRED QUALIFICATIONS

Bachelor’s degree in Real Estate, Business, Finance, or related field (Certified Property Manager designation preferred)
A California Department of Real Estate salesperson's license
7+ years of property management experience, including leadership roles overseeing commercial and residential properties
Strong knowledge of property operations, maintenance, tenant relations, and regulatory compliance
Experience with property management software (e.g. Yardi, Entrata) and financial reporting systems
Strong analytical and organizational skills with attention to detail

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Boardwalk is an equal opportunity employer (Minorities/Females/Disabled/Veterans)

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