Office Administrator

Description

Job Title: Office Administrator

Reports To: Arrow VP, Arrow Road Solutions

Location: Arrow Road Solutions – Council Bluffs, IA

Position Overview

Arrow Road Solutions, a subsidiary of FirstLine Road Solutions, provides towing and roadside recovery services. We are seeking a highly organized and dependable Office Administrator to serve as the administrative hub of the company, supporting HR and payroll, accounting, compliance, and day-to-day office operations.

Reporting directly to the Arrow VP, this role keeps the business running smoothly. The ideal candidate is detail-oriented, comfortable juggling many priorities, and able to communicate clearly with drivers, dispatch, leadership, and vendors.

Key Responsibilities

HR, Payroll & Recruiting

• Assist in HR related tasks, including payroll, recruiting/hiring process, and employee onboarding and offboarding

Compliance & Fleet Administration

• Help maintain vehicle registrations, UCR, IRP, insurance ID cards, and accident packets, and ensure current documents are in every truck
• Coordinate updating new DOT/MC numbers on all assets
• Support fuel card issues and questions

Office Operations & Communication

• Coordinate employee meetings, including notices, agendas, food, and setup
• Support recurring Teams meetings (1-on-1s, L10’s, company driver and dispatch meeting, Paylocity, National Accounts)
• Enter national and platform account information into TowBook and communicate requirements to employees
• Serve as point of contact for technology, phone and internet service

Special Projects & Transition Support

• Support company projects such as new contracts and integration initiatives
• Assist in closing legacy Arrow accounts, including workers’ compensation audits, credit cards, retirement plan, and ADP

Why Arrow Road Solutions

• Central, high-visibility role working directly with the Arrow VP
• A part of a high-growth company with vertical employment growth opportunities
• Opportunity to build and improve office processes
• Variety – no two days are the same

Compensation & Benefits

• Competitive pay
• Health, dental, and vision insurance
• 401(k) with company match
• Additional benefits based on experience and location

Pay: $20.00 - $25.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Requirements

 Preferred Qualifications

• 3+ years of experience in office administration, HR/payroll, or bookkeeping
• Working knowledge of payroll processing and HRIS systems
• Familiarity with DOT/FMCSA compliance (driver qualification files, Clearinghouse, IRP/UCR) strongly preferred
• Experience with Paylocity, other HRIS system, Ramp, TowBook, or similar platforms a plus
• Proficiency in Microsoft Excel, Outlook, and Teams
• Ability to handle confidential employee and financial information with discretion

Key Competencies

• Highly organized with the ability to manage multiple priorities
• Strong attention to detail and accuracy
• Clear, professional communicator at every level of the organization
• Proactive problem-solver who follows through
• Adaptable in a fast-paced environment undergoing change