Student Debt Operations Associate, EAW/Fidelity

The Student Debt Operations Associate role is focused on providing support to participants who are utilizing their employer’s Student Debt benefit administered by Fidelity. Candidates for this role should demonstrate a passion for providing an outstanding customer experience and be comfortable working in a dynamic and ever-changing environment.

The responsibilities of this associate will be focused on ongoing operations & processing needed to support Student Debt Direct and Student Debt Retirement participants in their enrollment and ongoing eligibility for the program.

Primary Responsibilities

• Prioritize incoming queue-based work appropriately to meet and maintain Service Level Agreements (SLAs)
• Resolve a large quantity of inbound items varying in complexity while maintaining accuracy by adhering to established policies and procedures
• Proactively work to resolve team challenges and actively promote a collaborative and positive environment
• This role involves data entry and item processing focused on providing support to participants who are utilizing their employer’s Student Debt benefit administered by Fidelity.

Qualifications

• 1-2 years of client service and/or operations experience preferred 
• Strong PC Software skills (i.e. Excel, Outlook and Word)
• Financial Services Industry experience a plus

Skills and Knowledge

• You exhibit strong organizational skills and attention to detail
• Communication and teamwork will be key, as you will work on a team with Fidelity full-time employees.
• You have a proven ability to work independently
• You have the desire to work in and an ability to adapt to a rapidly changing environment
• You can prioritize your work and switch between various tasks
• You build trust with business partners and coworkers, facilitating the ability to work cross-functionally 

Work Requirements/Expectations 

• Looking for a student with strong interest in working at Fidelity post-graduation
• Business major preferred.
• 2+ years remaining before graduation preferred
• 20+ hr/wk required, with vast majority of working hours being within Mon-Fri 8-5 timeframe (to be able to work alongside FT associates)
• This role is in person at the Fidelity office in Covington, KY. You must also have the ability to work remotely if needed.

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

About Education at Work 

Education at Work (EAW) is a national nonprofit committed to reshaping the education-to-career journey through paid, work-based learning opportunities. We connect high school and college students with employers, helping employers develop talent pipelines while offering students meaningful experiences that bridge the gap between academic knowledge and practical workforce experiences.

Equal Employment Opportunity Statement 

Education at Work (EAW) provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. EAW complies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation during the application or selection process, please contact the People Team.