EMR Support Analyst

Job DetailsJob Location: IT PA - Cranberry Township, PA 16066Position Type: Full TimePosition Summary The EMR Support Analyst provides frontline support and operational management of the organization’s Electronic Medical Record (EMR) system. This role is responsible for user administration, data integrity, system support, and assisting with EMR enhancements, upgrades, and integrations. The Analyst ensures high-quality service delivery, maintains compliance with healthcare regulations (including HIPAA and Medicare), and drives system efficiency through continuous improvement and automation opportunities.   Key Responsibilities End-User Support & Ticket Management Deliver Level I support for EMR users, including issue resolution for record corrections, case merges, and provider/cosigner updates Document, track, and resolve incidents using the IT ticketing system, ensuring adherence to SLAs and KPIs Identify and escalate complex issues to Level II support or vendors as needed Maintain high customer satisfaction through responsive and effective support Data & System Administration Manage referral source tables, including validation, auditing, and data cleanup Administer EMR user accounts, onboarding support, and non-credentialed provider setup Monitor and resolve failed system processes (e.g., fax routing issues) Support patient data extraction for business, marketing, and operational needs Implementation & Optimization Assist with EMR upgrades, service packs, and new feature rollouts Support system testing, validation, and quality assurance processes Participate in EMR implementations, including data migration and M&A integration activities Collaborate with vendors to troubleshoot and resolve technical issues Process Improvement & Automation Identify opportunities to improve workflows, automation, and system efficiency Assist in vendor integrations, including electronic referrals and AI-driven enhancements Contribute to reporting, analytics, and metrics related to system performance and compliance Collaboration & Communication Partner with cross-functional teams to support operational and clinical needs Provide reporting and insights related to referral compliance and organizational productivity Maintain clear, professional communication across all levels of the organization Compliance & Continuous Learning Ensure adherence to HIPAA, Medicare, and organizational compliance standards Stay current on EMR functionality, enhancements, and industry best practices Actively pursue ongoing professional development and knowledge growth QualificationsQualifications Education & Experience Bachelor’s degree in Information Technology, Business, or a related field Prior experience supporting EMR/EHR systems in a healthcare environment preferred Experience in a remote or distributed support environment is a plus Technical Skills Basic understanding of software development lifecycle (SDLC) and change management practices Proficiency with Microsoft Office and general technical troubleshooting Experience with ticketing systems and data analysis/reporting tools preferred Core Competencies Strong analytical and problem-solving skills High attention to detail and commitment to data accuracy Excellent verbal and written communication skills Ability to prioritize, multitask, and manage time effectively in a fast-paced environment Self-motivated, dependable, and team-oriented with a strong customer service mindset Consistently deliver high-quality, compliant, and timely support