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• Respond to patient and provider support requests and communications forall service lines via in-person, phone or electronic communication.
• Communicate with providers to ensure collaboration among members ofthe care team prioritizing quality, integrated care.
• Match new and current patient service requests based on criteria set forpatient-provider matching such as reason for seeking treatment,appropriateness for care, insurance compatibility, and provider availability.
• Monitor patient completion of documentation requirements to ensurecompliance with organizational policy and procedure.
• Perform patient care support tasks related to scheduling, records requestsand releases of information, patient information updates (e.g.,demographics, contact info), documentation assignments, medicationrefills, and technology troubleshooting.
• Collaborate and support other care coordinators to ensure the care teamprioritizes quality, integrated care.
• Report qualitative and quantitative information to Patient Care Specialistsand Care Manager to support ongoing feedback of organizationalprocesses.
• Provide trauma-informed support by responding to team members orpatients with empathy and professionalism.
• Comply with all relevant federal and state laws, regulations, and ethicalguidelines related to mental healthcare such as but not limited to theHIPAA Privacy Rule, the Mental Health Procedures Act, and the HealthInformation Technology for Economic and Clinical Health Act.
• Support a positive and collaborative work environment with teammembers.
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