PATIENT APT SERVICE SPECIALIST

Job Details: Job Location: Cullman Regional Medical Center - Cullman, AL, Position Type: Full Time, Salary Range: Undisclosed, Job Shift: Any, Job Category: Health Care, Job Summary:           Independently create and schedule appointments within the electronic medical record.         Gather patient-specific demographic and provider information; properly advise patients regarding the need for copayments, referral authorizations, and/or pre-service deposits.         Respond to and interact with a variety of individuals including patients, customers, referring physicians, Allied Health staff and family members.         Provide exceptional service; navigate multiple systems simultaneously and are available to talk with patients and healthcare professionals.          Work with several complex scheduling workflows, managing telephone calls, online requests, and/or fax requests.          Demonstrate and encourage team behavior and exceptional patient/guest experiences.           Uphold and promote patient safety and quality.         Qualifications: Education:                High school diploma or equivalent required.  Associate's degree preferred.                            Experience:                Two years of customer service experience in call center, physician's office, or retail/service industry.Additional Skills/Abilities:                Excellent customer service skills required. Strong typing/computer skills required. Basic understanding of insurance terminology required.