Service Manager

Job Details: Job Location: Valley Motor City - Cuyahoga Falls, OH, Salary Range: Undisclosed, Automotive Sales Manager – Used Vehicle Market & Acquisition FocusLocation: Northeast OhioA Growing Opportunity. A Chance to Make an Impact.Valley Automotive Group is continuing to grow, and we are looking for an experienced, well-rounded automotive professional to join our leadership team in Northeast Ohio as an Automotive Sales Manager.This is an exciting opportunity for someone who understands the automotive retail business, has a strong background in sales management, and has their finger on the pulse of the used vehicle market.We are particularly interested in someone with experience in used vehicle appraisals, inventory acquisition, market analysis, and inventory management. The ideal candidate understands that a successful used vehicle operation starts with knowing what to buy, what to pay, how to price it, and how to turn it.We are looking for more than someone who can manage a sales floor. We want an automotive professional who understands the business, recognizes opportunities, develops people, and knows how to drive results.Key ResponsibilitiesUsed Vehicle Operations & Acquisition Lead and develop the dealership's used vehicle operation. Perform accurate and competitive vehicle appraisals, including customer trades and outright vehicle purchases. Identify and develop opportunities to acquire quality used vehicles through trades, service drive purchases, direct purchases, auctions, and other sourcing channels. Maintain a strong understanding of current used vehicle market conditions, auction trends, wholesale values, retail demand, and competitive pricing. Understand which vehicles are desirable in the current market and make sound acquisition decisions. Monitor inventory aging, pricing, turn rates, and overall inventory performance. Work closely with reconditioning and merchandising teams to get inventory frontline-ready quickly.Sales Leadership & Performance Provide daily leadership, direction, and accountability to the sales team. Drive new and used vehicle sales performance and overall dealership objectives. Assist with appraisals, deal structure, negotiations, and closing opportunities. Coach, develop, and motivate sales professionals to reach their full potential. Maintain strong follow-up processes for showroom traffic, phone calls, internet leads, and unsold opportunities. Work closely with dealership leadership to identify opportunities and improve overall performance.Dealership Operations Understand how all dealership departments work together to create a successful retail operation. Maintain strong working relationships with Service, Parts, and Finance. Monitor key performance indicators and identify opportunities for improvement. Maintain high standards of customer satisfaction, professionalism, and operational execution.Qualifications & Experience Previous automotive dealership sales management experience required. Strong understanding of used vehicle operations and the current automotive marketplace. Demonstrated experience with vehicle appraisals, trade evaluations, and used vehicle acquisition. Knowledge of auction markets, wholesale values, retail pricing, and inventory management. Ability to recognize acquisition opportunities and make sound business decisions. Strong leadership, communication, negotiation, and organizational skills. Proven ability to coach and develop a sales team. Comfortable working in a fast-paced, performance-driven dealership environment. Experience with CDK, vAuto, and other dealership technology is a plus.The Ideal CandidateWe are open to candidates with backgrounds as a General Sales Manager, Used Car Manager, Sales Manager, or other experienced automotive retail leaders.Job title alone is not what matters. We are looking for someone who knows the car business.Someone who understands where the used vehicle market is today and where it is heading. Someone who can look at a vehicle, recognize its value, understand its demand, and make a confident acquisition decision.We value a well-rounded individual who can lead people, work deals, manage inventory, identify opportunities, and contribute to the overall success of the dealership.The right person will bring a combination of automotive experience, market knowledge, leadership, and business instincts.Compensation & Benefits Competitive compensation package based on experience. Performance-based earning opportunities. Medical, dental, and vision insurance. 401(k) retirement plan. Paid time off. Additional employee benefits. Growth and advancement opportunities within Valley Automotive Group.A Confidential OpportunityThis is a confidential management opportunity created through the continued growth of Valley Automotive Group.We recognize that the right candidate may currently be employed and exploring their next career opportunity discreetly. All inquiries and conversations will be handled with the utmost confidentiality.If you are an experienced automotive professional who knows the business, understands the used vehicle market, and is ready for your next opportunity, we would like to hear from you.Qualifications: Required Education:- Bachelor's degree in Business Administration, Management, or a related field.Required Experience:- Minimum of 5 years of experience in a service management role or similar position.- Proven track record of successfully managing teams and improving service delivery.- Experience in developing and implementing service strategies and processes.- Familiarity with industry standards and best practices in service management.Required Skills and Abilities:- Strong leadership and team management skills.- Excellent communication and interpersonal skills.- Ability to analyze service metrics and implement improvements.- Proficiency in using service management software and tools.- Strong problem-solving and decision-making abilities.- Ability to work under pressure and manage multiple priorities.- Customer-focused mindset with a commitment to delivering high-quality service.