Left arrow iconBack to search

Associate Director, Customer Engineering & Delivery

iLink Digital
Posted 4 days ago, valid for 22 days
Location

Dallas, TX, US

Salary

Competitive

Contract type

Full Time

By applying, a Sonicjobs account will be created for you. Sonicjobs's Privacy Policy and Terms & Conditions will apply.

SonicJobs' Terms & Conditions and Privacy Policy also apply.

About The Company:


iLink is a Global Software Solution Provider and Systems Integrator, delivers next-generation technology solutions to help clients solve complex business challenges, improve organizational effectiveness, increase business productivity, realize sustainable enterprise value and transform your business inside-out. iLink integrates software systems and develops custom applications, components, and frameworks on the latest platforms for IT departments, commercial accounts, application services providers (ASP) and independent software vendors (ISV). iLink solutions are used in a broad range of industries and functions, including healthcare, telecom, government, oil and gas, education, and life sciences. iLink’s expertise includes Cloud Computing & Application Modernization, Data Management & Analytics, Enterprise Mobility, Portal, collaboration & Social Employee Engagement, Embedded Systems and User Experience design etc.

 

What makes iLink Systems' offerings unique is the fact that we use pre-created frameworks, designed to accelerate software development and implementation of business processes for our clients. iLink has over 60 frameworks (solution accelerators), both industry-specific and horizontal, that can be easily customized and enhanced to meet your current business challenges.



Requirements



KeyResponsibilities

Client & Account Leadership

●      Manage a large-scale clientportfolio, spanning data and product engineering engagements.

●      Own client relationshipsend-to-end — client partners, enterprise architects, IT Directors, and C-levelexecutives (CDOs, CTOs, CIOs).

●      Act as a trusted advisor: ableto articulate technical issues and trade-offs in a way that resonates with bothtechnical and executive stakeholders.

●      Mine the account for newopportunities and establish new stakeholder connections, growing therelationship organically through delivery credibility and insight.

●      Travel to client locationsperiodically, as needed by the engagement.

Commercial & AccountManagement

●      Own account P&L; driverevenue growth and optimize gross margin across the portfolio.

●      Track budgets closely across allengagements within the account.

●      Manage a mix of Fixed Bid (FB)and Time & Material (T&M) engagements.

●      Lead estimation and proposalefforts, including scoping, pricing, and solutioning for new and expandingwork.

●      Present business strategies,data architectures, and technical solution approaches directly to customers.

Technology & DeliveryLeadership

●      Oversee delivery of dataanalytics, data engineering, and data science projects, ensuring quality andbusiness impact.

●      Oversee delivery of productengineering solutions across web, desktop, and cross-platform technologies.

●      Guide solution architecture andtechnology selection at a decision-making level by partnering closely witharchitects.

●      Work experience with moderncloud platforms — Microsoft (Azure/Fabric), Snowflake, or AWS.

●      Work experience with modern webtechnologies (e.g., Angular and React).

●      Work experience with agentic AIapproaches and frameworks (e.g., Microsoft Agent Framework, LangChain).

●      Navigate ambiguous or evolvingrequirements and help drive product direction where needed.

●      Ensure delivery disciplineacross large teams using structured methodologies (e.g., SAFe) and soundproject delivery practices generally.

People & OrganizationalLeadership

●      Build, lead, and grow large,multidisciplinary delivery teams.

●      Demonstrated, proven experiencein people management, client management, and stakeholder management.

●      Represent the organization'stechnical capability externally — e.g., conducting technology webinars orsimilar thought-leadership activities.

RequiredQualifications

●        12+ years of Industry experience

●        At least 4+ years of experienceleading large teams delivering multiple projects for one or multiple customers.

●      Proven, substantial experiencemanaging large client accounts/portfolios, including account P&L ownership,revenue growth, and gross margin optimization.

●      Experience handling both FixedBid (FB) and Time & Material (T&M) engagement models.

●      Proven, strong peoplemanagement, client management, and senior stakeholder management experience —including relationships with Enterprise Architects, IT Directors, and C-levelexecutives (CDOs, CTOs, CIOs).

●      Demonstrated experience leadinglarge, multidisciplinary delivery teams (people and/or program leadership atscale), ideally across more than one technical discipline.

●      Comprehensive experience withestimation, proposals, and presales solutioning.

●      Prior hands-on experience ineither data engineering or product/application engineering.

●      Work experience with Angular,React, or equivalent modern web/cross-platform frameworks.

●      Work experience with .Net orequivalent server side technologies.

●      Work experience with both dataengineering/analytics concepts and product/application engineering concepts.

●      Work experience with cloudplatforms (Microsoft Azure and/or AWS) at a solutioning/decision-making level.

●      Work experience with agentic AIconcepts and frameworks (e.g., Microsoft Agent Framework, LangChain) at asolutioning/decision-making level.

●      Excellent presentation andcommunication skills, including the ability to present data visuals, numbers,and technical architecture clearly to business audiences.

●      Willingness and ability totravel to client locations and work onsite frequently as required byengagements.



Benefits

  • Competitive salaries​
  • Medical, Dental, Vision Insurance
  • Disability, Life & AD&D Insurance
  • 401K With Generous Company Match
  • Paid Vacation and Personal Leave
  • Pre-Paid Commute Options
  • Employee Referral Bonuses
  • Performance Based Bonuses
  • Flexible Work Options & Fun Culture
  • Continuing Education Reimbursements
  • In-House Technology Training





Learn more about this Employer on their Career Site

Apply now in a few quick clicks

By applying, a Sonicjobs account will be created for you. Sonicjobs's Privacy Policy and Terms & Conditions will apply.

SonicJobs' Terms & Conditions and Privacy Policy also apply.