Backup Care Fulfillment Specialist

Company Description

Care.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We’re moms and dads and pet parents. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that. 

Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. Here, we’re applying data analytics, AI, and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you’re all about using your talent for good, Care.com is the place for you.

Job Description

The Backup Care Fulfillment Specialist works as a liaison between our members and our contracted network providers to arrange backup care for members' children, dependents or adult loved ones. In this role, the specialist is responsible for reviewing and understanding the members needs; conducting research and contacting network providers; securing care arrangements and contacting members with identified resources.  Member and provider interactions are via telephone and email.

What You'll Do: 

• Conduct research and provide backup care referrals. 
• Communicate effectively with providers to make care arrangements for member
• Provide top-notch customer service to all clients and providers. 
• Ensures the highest quality of client satisfaction by meeting the company standards for production and quality. 
• Utilize and document case information in LifeCare’s CRM database. 
• Log, track and document all support issues by utilizing the call tracking software tools. 
• Maintain department and individual standards for performance. 
• Consistently meeting productivity and case quality standards
• And any and all responsibilities as assigned by management.

Work Environment: Hybrid - In office Monday, Wednesday & Thursday
Location: 2801 North Central Expressway Dallas Texas 75204
Business Hours: 7:00am - 3:30pm CST Monday - Friday

Qualifications

• 2-3+ years experience in call center or related field 
• Familiarity or experience in a child care and/or adult care setting. 
• Top notch verbal and written communication skills required. 
• Strong attention to detail and adherence to call center metrics. 
• Outstanding analytical, organizational and time management skills. 
• Strong active listening and interpersonal skills. 
• Excellent computer literacy and keyboarding skills.
• Demonstrates a high dedication to team members and needs of the team
• Experience with Customer Relationship Management (CRM) systems a plus. 
• Experience with MS and Google applications.

Additional Information

Company Overview: Available in more than 20 countries, Care.com is the world's leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today's families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits. Since 2007, families have relied on Care.com's industry-leading products—from child and elder care to pet care and home care.

Hourly Rate: $20-$21/hr (non negotiable)  The base salary range above represents the anticipated low and high end of the national salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of Care.com’s total compensation package for employees. Other rewards may include annual bonuses and short- and long-term incentives. In addition, Care.com provides a variety of benefits to employees, including health insurance coverage, life, and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO).

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