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Overview
The Care Ambassador is a hybrid role that integrates collections, maintenance, and third-party
support responsibilities. This position promotes our Revenue Stream solution sector, which includes
products like Sweepstakes, Skill games, Video JukeBox machines, ATMs, and other arcade products
that generate revenue for bars, restaurants, and event venues. The ideal candidate will be a
self-starter capable of identifying and connecting with qualified leads and decision-makers. This role
requires flexibility, with time spent both in the office and on the road.
Key Responsibilities
New Business Development
Prospect Establishment: Identify and cultivate prospects, leading to successful business acquisitions
in new markets and territories.
Research and Identification: Conduct thorough research to identify potential accounts and
stakeholders within the community.
Community Engagement: Build strong rapport with local community leaders and maintain a presence
in community activities to generate new and retain existing accounts.
Team Leadership and Management
Main Contact for Collectors: Serve as the primary point of contact for collectors, providing guidance
and support.
Training and Scheduling: Oversee training sessions, schedule routes, and assign tasks to ensure
efficient operations.
Cross-Department Collaboration: Work closely with accounting, asset management, and operations
teams to share updates, address challenges, and provide necessary details.
In‐Person Customer Assistance — answer questions, and provide support via phone,text or in
person.
Phone Support Handling — answer incoming calls, resolve concerns, and route calls as needed.
Issue Resolution — troubleshoot customer concerns and provide accurate, timely solutions.
Account Support — assist with account updates, service requests, and general inquiries.
Documentation & Follow‐Up — record interactions, update customer files, and ensure all issues are
fully resolved.
Troubleshooting Issues: Diagnose and resolve product or service problems reported by customers.
Answering Product Questions: Provide accurate information about product usage.
Documenting Interactions: Record complaints, resolutions, and customer history in CRM systems.
Maintaining Efficiency Metrics: Meet targets like first-response time and resolution rate.
Customer Care:
Personalizing Interactions: Tailor communication to make customers feel valued.
Proactive Outreach: Follow up after purchases, send check-ins, and anticipate customer needs.
Collecting and Acting on Feedback: Listen to customer concerns and use insights for service
improvement.
Building Customer Loyalty: Create positive experiences to strengthen long-term relationships.
Community Engagement: Encourage customer participation through social media, events, or
educational content.
Providing Emotional Support: Exhibit empathy, patience, and understanding in all interactions.
Qualifications
Proven experience in customer care management or a related field.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Ability to work collaboratively across departments.
Proficiency in CRM systems and data analysis.
Conclusion
The Care Ambassador/Account Support Specialist plays an essential role in driving business growth,
enhancing customer satisfaction, and leading a team of dedicated customer care agents and
collectors.
Learn more about this Employer on their Career Site
