The Dispatcher - Intermodal oversees the planning, scheduling, and strategic coordination of customer freight to ensure optimal operational efficiency and service performance. This role exercises independent judgment to manage relationships, resolve service issues, allocate resources, and proactively identify improvements that drive fleet performance. They serve as a trusted partner to Independent Contractors and customers, balancing operational capabilities with service expectations. The position requires advanced decision‑making, discretion, and the ability to manage competing priorities in a fast‑moving environment.

Compensation: $62,000 annually, can be discussed based on experience

Schedule: Monday- Friday 7:30am-4:30pm

Responsibilities:

Lead planning, scheduling, and dispatching activities to maximize fleet efficiency and meet customer requirements

Serve as the primary operational decision‑maker and point of contact for assigned Independent Contractors

Monitor containers to prevent demurrage and storage fees

Providing detailed instruction to various personnel via email and phone

Accepting & scheduling loads and providing excellent customer service

Make routing decisions that satisfy customer expectations and company financial decisions

Develop strong, influential relationships with drivers to support retention and performance

Analyze shipment data and proactively adjust plans to maintain service levels

Resolve operational challenges by identifying root causes and implementing corrective actions

Manage customer expectations by communicating capacity constraints and service solutions

Monitor driver hours, performance, and compliance, making adjustments to ensure safe and legal operations

Collaborate with sales and customer service to design service solutions and support customer needs

Recommend process improvements to enhance fleet performance and operational reliability

Provide guidance, mentoring, and training support to less experienced dispatch personnel

Prepare performance insights and trends for leadership review

All other duties as assigned to meet evolving business needs.

Qualifications:

Education: Undergraduate degree from an accredited college or university preferred; equivalent experience considered

Strong analytical and operational decision‑making skills

Proven ability to exercise independent judgment and discretion in day‑to‑day operations

Advanced written and verbal communication abilities

Demonstrated success in building and managing professional driver relationships

Proficiency in dispatch systems; AS400 experience a plus

Transportation industry or load‑planning experience strongly preferred

Demonstrated discretion and confidentiality in handling sensitive information

Technical: Proficient with Microsoft O365 and common office technologies

Environment: Ability to work on‑site and travel as needed for operational or customer meetings

Learn more about this Employer on their Career Site

Dispatcher - Intermodal