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Job Summary
Trinity Staffing Solutions is seeking a professional and customer-focused Front Desk Receptionist with PEP training/certification to support a Hilton hotel. The Front Desk Receptionist will be responsible for welcoming guests, processing check-ins and check-outs, handling reservations, answering guest questions, and providing excellent customer service throughout each guest's stay.
Responsibilities
- Greet guests warmly and professionally upon arrival.
- Process guest check-in and check-out accurately and efficiently.
- Verify reservations, identification, and payment information.
- Assign rooms and provide guests with hotel information and directions.
- Handle reservations, cancellations, modifications, and guest requests.
- Answer telephone calls and respond to guest inquiries.
- Address guest concerns and complaints professionally and promptly.
- Maintain accurate guest records and front-desk documentation.
- Process payments and maintain accurate cash-handling procedures.
- Communicate with housekeeping, maintenance, and management regarding guest needs.
- Follow hotel safety, security, and customer-service procedures.
- Complete required PEP training and other Hilton-required training programs.
- Maintain a professional appearance and a clean, organized front-desk area.
Qualifications
- Previous hotel, hospitality, front-desk, or receptionist experience preferred.
- Experience with guest check-in and check-out procedures preferred.
- Strong verbal and written communication skills.
- Excellent customer-service and problem-solving skills.
- Ability to work professionally in a fast-paced environment.
- Basic computer skills and ability to learn hotel management systems.
- Ability to work evenings, weekends, and holidays as required.
- Bilingual English/Spanish is a plus.
Preferred Experience
- Hotel front-desk experience
- Hilton or other major hotel brand experience
- Property Management System (PMS) experience
- Reservation and payment-processing experience
- PEP training/certification, required by the hotel
Why Work With Us?
Join a professional hospitality team where you can build valuable customer-service and hotel operations experience while providing exceptional service to guests.
Trinity Staffing Solutions LLC
Connecting qualified professionals with great career opportunities.
Connecting qualified professionals with great career opportunities.
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