Program Coordinator

We are a behavioral healthcare company that specializes in outpatient mental health and substance misuse treatment for adults in socioeconomically diverse populations in Dallas, Ellis, and Kaufman Counties. We are a state-funded, non-profit organization, that specializes in the provision of outpatient clinical services for those negatively associated with the criminal justice system. Using empirically validated and evidence-based treatment, we strive to ensure the highest level of  care for our clients. Our mission is to positively affect change by offering clinical and educational services that assist in reducing adult offender recidivism.

We are seeking individuals that are passionate about helping those that struggle with mental illness, substance misuse, homelessness, and forensically involved clientele. We are currently seeking a Court Program Coordinator to act as a liaison for our clientele that are involved in specialty court programs in Dallas County. The Program Coordinator acts as the liaison between IPS and local county probation and/or other external partners. The Program Coordinator contributes to the overall marketing and brand management of the organization as they are expected to provide exceptional customer service orientation and collaboration through their participation in client staffing meetings, provision of treatment update information to externals, and actively assisting in the coordination of patient care. 

Duties/Responsibilities
As part of the multidisciplinary team, the program coordinator fulfills an auxiliary function and does not provide treatment services to patients. This role requires a detail-oriented person who will primarily be responsible for conducting research and analysis of clinical records that are required to be produced to manage relationships with external partners. The program coordinator will:

• Establish and maintain rapport with external partners through provision of exceptional customer service

• Actively collaborate in weekly staffing meetings and court proceedings with specialty courts and other external partners

• Document meeting minutes and ensure patient files are updated with relevant content

• Assist with patient scheduling to enroll new patients, and/or pre-existing patients, into treatment services

• Participate in IPS clinical case review meetings to ensure internal collaboration with clinical staff and continuity of care

• Research, collect, analyze, and prepare weekly treatment summaries for clientele involved in specialty court programs

• Prepare weekly court staffing reports to analyze the quality of the collaboration between IPS and the various specialty court programs

• Respond to general inquiries from external partners via email and/or phone in a timely manner

• Maintain an awareness of IPS programs and policy and procedures

• Performs other related duties as assigned by management

• Research, collect, analyze, and prepare written treatment summaries for clientele involved in specialty court programs

• Organize documents to be submitted in the various courts

• Testify in court, as needed

• Assist and work collaboratively with staff, attorneys, and community supervision officers (CSO)

• Create written summaries of court appearances and update records of court proceedings

• Establish and maintain files and records to track court caseloads

• Be responsive to inquiries from attorneys, CSO’s, and specialty court officials

REQUIRED SKILLS

• Ability to engage professionally with staff, attorneys, CSO’s, and specialty court officials
• Effective verbal and written communication skills
• Attention to detail
• Ability to collaborate as part of a multidisciplinary team

QUALIFICATIONS:

• Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.

• Computer skills required: Microsoft Office Suite, Google Suites, ADOBE Acrobat Pro 

• Other skills required: Ability to type at least 40 wpm. 

BENEFITS:

• Health, Vision, and Dental Insurance

• Paid Time Off

• 401k Plan

Job Type: Full-time 

Salary Range: $60,000,00- $61,000.00 (USD) Annually 

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