Alarm System Service Technician

Position Summary

Performs field service, preventive maintenance, repair, troubleshooting, testing, and customer support for residential and commercial alarm systems and electronic access control systems. 

Essential Duties & Responsibilities

• Diagnose and repair intrusion, access control, CCTV/IP video, intercom, fire-alarm-related systems where qualified, cabling, power, and communication issues.
• Perform preventive maintenance, inspections, system testing, programming, and component replacement.
• Explain repairs and system operation to customers and document work accurately.
• Maintain accurate work documentation, time records, equipment records, and customer information in company systems.
• Follow DSS safety, security, confidentiality, vehicle, and customer-service standards.
• Communicate professionally with customers, coworkers, vendors, and other project stakeholders.
• Ensure the company vehicle is maintained and cleaned interiorly and exteriorly.
• Maintain proper inventory to minimize return visits.

Minimum Qualifications

• Must have an active TXDPS Alarm System Installer license OR an active TXDPS Electronic Access Control Systems Installer license
• 3+ years of electronic-security installation/service experience preferred.
• High school diploma or GED; technical training preferred.
• Strong troubleshooting skills including use of meters, software tools, and network diagnostics.
• Employment is contingent upon successful completion of any required background check, drug screening, Valid driver license, required Texas security credentials and verification of employment eligibility.

Preferred Qualifications

• Experience in the residential/commercial alarm system and/or electronic access control system industry is preferred.
• Demonstrated commitment to customer service, confidentiality, safety, and accurate documentation.
• Experience with the following systems highly preferred: DSX, Brivo, Avigilon Alta, Sicunet, Emerg, Alarm.com, DMP, DSC, Qualsys, Alibi, Eagle Eye, CHEKT, DW, Salient, Speco, and Uniview.

Core Knowledge, Skills & Abilities

• Professional communication and customer-service skills.
• Sound judgment, accountability, organization, and attention to detail.
• Ability to learn and use DSS software, documentation standards, and applicable manufacturer systems.
• Ability to work effectively across departments and protect confidential company/customer information.

Physical Requirements & Work Environment

Frequent driving and work at customer/jobsite locations. Ability to walk, stand, bend, reach, use hand/power tools, climb ladders or lifts as job duties require, and lift/carry equipment and materials (typically up to 50 lbs., with assistance for heavier items). Work may occur in ceilings, attics, construction areas, outdoors, and varying temperatures. Reasonable accommodations will be considered as required by law.

General Statement

This job description describes the general nature and level of work expected. It is not an exhaustive list of all duties. DSS may modify responsibilities as business needs change. Employment remains subject to applicable company policies and law.