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Description
Job Summary
Actively takes orders, conducts full and complete beverage/food service, and monitors guests’ lounge/bar experience. Interacts with the lounge/bar guests, fellow employees, and supervisors in a polite and courteous manner to ensure gracious hospitality.
Job Activities
- Maintain professional appearance standards as directed in the Company Employee Handbook.
- Anticipate and accommodate all needs of the guests.
- Provides professional and exceptional service.
- Presents menus, answers question and makes suggestions for all beverage and food items.
- Informs guests of all food and beverage specials, with prices.
- Required to solicit any allergy or dietary restrictions from each guest.
- Accurately enters all orders into the POS system.
- Ensures the delivery of all food and beverage to the guests.
- Maintain general cleanliness of assigned stations and entire venue.
- Follow supervisor’s instructions, communicate with and support co-workers, be a team player.
- Possesses in-depth knowledge of all food and beverage menus, and the company.
- Serves all alcoholic beverages in accordance with all state regulations and alcohol awareness training standards.
- Follows all company procedures when providing bottle service.
- Follows proper cash/payment card procedures.
- Complies with Department of Health and company sanitation standards.
- Accurately completes all end-of-shift financial procedures.
- Communicates the needs of the guests to Front-of-House and Heart-of-House support staff, managers and chefs.
- Properly sets-up cocktail lounge/bar and side stations, performs side-work and other opening/closing procedures as directed by management, including:
- Ensures all lounge furniture is clean and free of debris
- Sets tables with proper settings
- Stocks side-stations with prescribed supplies
- Performs opening & closing side-work as prescribed
- Reports all breakage, damage of equipment or furniture immediately to management.
- Attends and participates in daily pre-service meetings.
- Attends and participates in any training sessions or departmental meetings.
- Learn by listening, observing other team members and sharing knowledge while leading by example.
- Portrays a positive and professional attitude.
- Demonstrates knowledge of Company, its partners and supporting hotel environments
- Works as part of a team and provides help and support to all team members.
Requirements
Education, Experience and Skill Requirements
- Company in-venue cocktail server training, Alcohol Awareness Certification, Food Handling Certificate.
- Previous hospitality experience.
- Previous cocktail and/or floor server experience.
- Experience in a high-volume restaurant/nightclub/lounge.
- Must be able to stand, lift and bend for extended periods of time.
- Must be able to bend and lift to 50 lbs.
- Role may include job duties or tasks requiring repetitive motion.
- Exposure to hot kitchen elements or cleaning materials.
- Must be able to work and remain focused in a fast-paced and ever-changing environment.
- Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends and holidays.
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