Operations Support Representative

Role Description:

Freight brokers put an incredible amount of trust in Highway and that trust will be extended to

you. The Operations team is responsible for ensuring the customer’s needs are met in a timely

and efficient manager. We manage a high volume of inquiries and incoming phone calls to

assist motor truck carriers through the onboarding process with their brokerage. We are looking

for an individual who thrives in a fast-paced work environment and who likes a challenge. Every

case is different, and we are looking for someone who likes to solve problems! This individual

will take customer calls and manage inbound support cases. This is an in-office role.

Your role:

● Assist with customer support, including:

○ Handling incoming support emails

○ Handling incoming support phone calls

● Represent Highway well when communicating externally

● Demonstrate proactive, positive and diligent attitude to stay abreast in a fast-paced

environment

● Demonstrate responsiveness in responding to internal and external communication

● Demonstrate responsibility and organizational skills by managing tasks effectively

● Work cohesively with other members of the Highway Team

Qualifications: Operations Support Representative

● Excellent communication skills

● Fluent in English, Bilingual in Spanish or Punjabi preferred

● Thrives in a fast paced and urgent environment

● Highly organized with a proven track record of managing multiple priorities within a

deadline driven atmosphere

● Previous customer support experience is preferred but not required

Key Work Objectives:

1. Management of customer inquiries

2. Timely response of escalations