Lead, Guest Experience Ticket Booth

Description

The Dallas Arboretum is looking for an energetic, people-first Lead, Guest Experience Ticket Booth professional to help bring our guest experience to life! In this role, you’ll lead a dynamic team at the front lines, ensuring every guest interaction (whether at the ticket booth or over the phone) is welcoming, smooth, and memorable.

If you love working with people, thrive in a fast-paced environment, and enjoy leading by example, this is your opportunity to grow your career in an inspiring, outdoor setting. This is a regular, full-time position. 

What We’re Looking For:

• A natural leader with a passion for customer service
• Strong communication and interpersonal skills
• Ability to stay calm, professional, and solution-focused in high-traffic environments
• Flexible, adaptable, and ready to jump in wherever needed
• Previous experience in guest services, hospitality, or retail leadership preferred

Why You’ll Love Working Here

• Work in a beautiful, garden setting every day
• Be part of a mission-driven organization that brings joy to thousands of guests
• Join a supportive, team-oriented culture
• Opportunity to grow your leadership skills

ESSENTIAL DUTIES INCLUDE BUT ARE NOT LIMITED TO:

Lead & Inspire

• Guide, coach, and support team members in daily operations
• Foster a positive, high-energy, and collaborative team environment

Deliver Exceptional Guest Experiences

• Greet and assist guests with warmth and professionalism (in person and over the phone)
• Help guests book tickets and navigate their visit with ease
• Answer questions about the garden, events, and offerings

Be the Go-To Problem Solver

• Serve as the first point of contact for resolving guest concerns with empathy and professionalism
• De-escalate situations and turn challenges into positive experiences

Support Efficient Operations

• Ensure team adherence to Dallas Arboretum policies and service standards
• Assist with basic cash handling and ticketing processes
• Step in wherever needed across Guest Experience department to keep things running smoothly

Requirements

SKILLS AND QUALIFICATIONS

· High school graduate or G.E.D.

· Customer service experience required.

· Excellent verbal and written communication skills.

· Computer experience required (Microsoft Office products).

· Physical ability to sit, stand and/or walk for extended periods indoors and outdoors regardless of weather conditions.

· Ability to work rotating shifts, including weekends and seasonal evening hours.

· Ability to pass all pre-employment requirements including a background check and drug test

To help you stay energized, engaged, and inspired, we offer a wide range of benefits including comprehensive healthcare, a 401K, and Paid Time Off (PTO).

The mission of the Dallas Arboretum and Botanical Garden is to be a garden for all that enriches lives through beauty, learning, and connection. We are a world-class sanctuary where people and plants flourish in the natural environment.

The Dallas Arboretum is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, age, color, ancestry, national origin, place of birth, religion, sex, sexual orientation, gender identity and expression, military or veteran status, genetic characteristics or disability unrelated to job performance.