Lead CNA

Lead CNA Job Description

Job Overview: The Lead CNA plays a critical leadership role in delivering high-quality, client-centered home care services. This position combines hands-on caregiving, staff training, and quality assurance oversight to ensure services meet regulatory standards and align with Thrive’s holistic care model.

 Responsibilities:

Direct Client Care & Coverage

Quality Assurance & Compliance

• Develop, implement, and oversee quality control processes 
• Conduct caregiver performance evaluations and field assessments 
• Perform care plan audits to ensure compliance with regulations 
• Ensure adherence to company policies and home care standards 
• Assist with incident reporting and corrective actions 

Training & Staff Development

• Train and onboard Personal Care Coaches (PCCs) 
• Provide ongoing coaching and mentorship to caregivers 
• Educate staff on: 
  • Best practices 
  • Care standards 
  • Regulatory requirements 
• Support continuous professional development 

Care Plan Oversight

• Review and evaluate individualized care plans 
• Collaborate with nurses and administrative staff to update care plans 
• Ensure services align with clients’ unique needs and preferences 

Client Satisfaction & Relationship Management

• Monitor client satisfaction and service quality 
• Address concerns and resolve issues proactively 
• Build strong relationships with clients and families 
• Foster a positive care environment 

Documentation & Reporting

• Maintain accurate and timely documentation of: 
  • Client care 
  • Caregiver performance 
  • Quality assurance activities 
• Ensure all records are compliant and audit-ready 

Administrative & Team Support

• Assist with scheduling assessments and onboarding processes 
• Support administrative tasks and team initiatives 
• Participate in interdisciplinary team meetings 
• Collaborate across departments to improve service delivery 

Continuous Improvement

• Identify gaps in care delivery and recommend solutions 
• Implement initiatives to enhance quality and efficiency 
• Support innovation in home care practices 

Skills/Qualifications:

• Bachelor's degree in healthcare administration, nursing, or a related field OR a mix of education and experience.
• Certified Nursing Assistant certification (required).
• CPR and First Aid certification (required).
• Must have a valid Driver's License.
• Previous experience in a healthcare or home care setting.
• Knowledge of home care regulations and industry best practices.
• Excellent communication and interpersonal skills.
• Attention to detail and a commitment to continuous improvement.
• Familiarity with relevant technology and software for documentation and reporting.
• This position does require travel throughout our service regions. 

 Technical Requirements:

• Must own a smartphone with data.
• Must own a personal computer to use for work purposes.
• Must own a personal vehicle with insurance that meets minimum state guidelines.
• Must be willing to travel to all our service regions.
• Must be willing to report to the office as needed.