Relationship Manager

Key Responsibilities

• Serve as the day‑to‑day contact for client questions, requests, and service needs.

• Build and maintain trusted relationships with households by understanding their goals, preferences, and communication styles.

• Coordinate meeting scheduling, agendas, materials, and logistics.

• Prepare meeting materials, review client documentation, and ensure readiness and accuracy.

• Participate in client meetings and ensure decisions, next steps, and commitments are clearly documented. 

• Own post‑meeting follow‑up, tracking client action items through completion across Advisors, Planning, Trading, and Operations. 

• Coordinate with Investment Operations to support accurate execution; communicate investment updates, strategy context, and significant portfolio changes.

• Support the Lead Advisor with financial planning deliverables (cash flow, tax, estate, insurance, etc.). 

• Manage client onboarding coordination to ensure a smooth transition and consistent client experience. 

• Maintain accurate CRM records, planning systems, and service‑related compliance documentation.

• Proactively identify service gaps, escalate issues or opportunities, and recommend process improvements.

• Support COI coordination, client events and firm communications as needed.

• Coordinate and oversee client money movement requests, including contributions, distributions, transfers, and required documentation, ensuring accuracy, timeliness, and compliance through partnership with Investment Operations

• Reinforce financial planning recommendations with clients by ensuring clarity, documentation, and follow‑through across cash flow, tax, estate, and insurance planning components.

Qualifications

Required

• Bachelor’s degree in finance or related field.

• 3–5+ years in client service or advisory support.

• Series 65/66 or willingness to obtain.

• Excellent communication, relationship management, and problem-solving skills.

• Strong knowledge of financial planning and investment concepts, with the ability to communicate them effectively to clients. 

Preferred

• Other professional certifications are helpful; CFP recommended

• RIA/wealth‑management experience.

• Familiarity with RightCapital, Holistiplan, Fidelity/Schwab.

• Experience with EOS/Traction.