Sportsbook Manager

Responsibilities

•    Responsible for the management and efficient operations of the Sports Book department.
•    Ensures compliance with all company and departmental policies and procedures including Lottery and federal regulations.
•    Responsible for the development and training of staff.
•    Assists in developing and meeting departmental budget.
•    Contributes to the selection, training, development and appraisal of staff.
•    Provides leadership to others through example and sharing of knowledge and skill.
•    Organizes and delegates assignments as assigned.
•    Role models the Service Standards interacting positively through relationships with customers and co-workers.
•    By providing a high level of customer service, to both regulars and “novice bettors”, you will ensure everyone is made to feel welcome
•    As an expert in our menu of sports betting options, you will help to advise and answer customer questions to help them make an informed, responsible decision with their sports wagering
•    Manage the operational cost of the sports book, with a focus on labor costs and inventory management/control
•    Mentor employees to help them become better ticket writers
•    Drive and motivate the staff to deliver a high level of customer service to both regular customers and novice bettors
•    Handle escalated customer complaints/issues as needed
•    Ensure that the sports book staff is operating in a manner that follows all company and state gaming agency rules and regulations
•    Investigate and resolve customer complaints and issues.
 

Qualifications

•    Ability to motivate, lead, and mentor staff members
•    Strong communication skills, both written and verbal
•    Professional appearance and demeanor
•    Self-starter attitude who shows initiative
•    Committed to delivering a high level of customer service
•    Must be able to stand for extended periods
•    Must be able to lift, pull, or push 25 lbs
•    Must be able to twist, bend, or reach with no significant boundaries
•    This position may be exposed to a smoke-filled environment
•    Ability to obtain a VA Lottery License  
 

Salary Range = $70,000-80,000 annually