Sportsbook Ticket Writer (Part Time

•    Writes tickets and processes cash winning tickets
•    Handles customer questions and disputes
•    Counts cash at the beginning and end of each shift
•    Ensure all customers, whether regular or infrequent, are made to feel welcome at all times
•    Carry out engaging conversations and provide friendly service to customers
•    Show patience with customers who do not wager regularly; take the time to explain how wagering works
•    Committed to working in a compliant environment in the Sportsbook at all times and adhere to Gaming Control Board reporting requirements
•    Calls for MTL support when writing bets requiring MTL paperwork
•    Adhere to Uniform Policy and ensures good standard of personal presentation at all times
•    Anticipate and act on the needs of the customer, seek and respond to feedback
•    Ensure all issues affecting customer experience in the sports book are reported promptly
•    Undertake additional tasks contributing to the operations of the sports book, as requested

Responsibilities

•    Must be at least 21 years of age
•    Genuinely interested in working with and helping customers
•    Excellent communication skills
•    Prefer working as part of a team
•    Well-presented, polite, tactful and friendly
•    Resolve complaints and difficult situations in a calm and patient manner
•    Enjoy promoting products and services confidently
•    Gather and act on customer feedback effectively
•    Prioritize quick, effective speed of service
•    High standards, initiative, pro-activity and professionalism
•    Flexible to perform different tasks and follow procedures correctly

Qualifications

•    Must be at least 21 years of age
•    Must be able to obtain a Virginia Gaming License
•    Genuinely interested in working with and helping customers
•    Excellent communication skills
•    Prefer working as part of a team
•    Well-presented, polite, tactful and friendly
•    Resolve complaints and difficult situations in a calm and patient manner
•    Enjoy promoting products and services confidently
•    Gather and act on customer feedback effectively
•    Prioritize quick, effective speed of service
•    High standards, initiative, pro-activity and professionalism
•    Flexible to perform different tasks and follow procedures correctly
•    Full of drive and enthusiasm for your own development

Wage: $16.00 an hour