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  Manage, train, and motivate the credit control staff to ensure high performance.
• Establish performance metrics and KPIs for the team to measure success and efficiency.
• Set collection targets and monitor team performance against these goals.
• Manage team member behavior patterns to ensure they comply with work ethics and take disciplinary measures for the ones that work contrary to company rules and company policies.
• Ensure timely and efficient collection of outstanding payments, managing both current and overdue accounts.
• Handle escalated issues or disputes with clients regarding payments, often collaborating with other departments such as Account managers/customer service or sales.
• Develop and enforce policies for credit assessment, payment terms, and collection procedures.
• Analyze accounts receivable aging reports to identify overdue accounts and determine the appropriate collection action.
• Design and implement strategies to improve collections, reduce overdue accounts, and minimize bad debt.
• Negotiate payment terms or settlement options with clients when necessary to ensure timely payments while maintaining customer satisfaction.
• Prepare regular reports on collection performance, bad debts, aging accounts, and other key metrics for senior management.
• Ensure that all collection activities adhere to relevant laws, regulations, and company policies.
• Work closely with the sales and customer service teams to ensure that credit is granted appropriately and payment terms are understood.
• Train the credit control team on best practices, negotiation techniques, and the use of credit management tools.
• In extreme cases, take necessary legal action, such as engaging with collection agencies, to recover outstanding debts.
• Resolve issues and disputes between clients and the company in a timely and professional manner
Requirements
- Bachelor in Finance, Accounting, Risk Management, Economics, Business Administration or any related field
- 2 to 3 years experience as collection team leader/supervisor/manager
- Excellent with Excel
- Great reporting and communication skills.
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