MANAGER-PATIENT ACCESS

MANAGER OF PATIENT ACCESS

MIAMI VALLEY HOSPITAL NORTH 

VARIED, FLEX, FLOAT, WEEKENDS, HOLIDAYS, ON CALL AS NEEDED

FULL TIME / 80 HOURS PER PAY PERIOD

The Manager of Patient Access Services demonstrates Decision Quality (17), Managing Work (35), and has a knowledge of Total Work Systems (63). The Manager must possess Interpersonal Savvy (31), good Manager (Boss) Relationships (4), and be effective in Directing Others (20). The Manager must possess and demonstrate Analytical Skills, be a Visionary/Strategist, have good Project Management skills, show ownership, be Proactive. The Manager must know and understand the hospital’s financial policies and can direct staff to apply this knowledge to the patient. Must be process oriented and take ownership of projects and outcomes. Must demonstrate being proactive in problem solving. Must be able to relate and communicate with multiple levels of people possessing different skill sets including subordinate staff, clinicians, patients, and physicians. Must be flexible with work hours to meet demands of a 24/7 operation.

The Manager of Patient Access Services is responsible for overall functioning of assigned areas. This position is responsible for timely collection of demographic, financial, and regulatory information to conduct an assessment of the hospital’s financial and compliance risk related to the delivery of patient care.

These functions include overseeing the coordination between physician offices, ancillary departments and patients as related to the registration processes. Responsible for accurate information i.e., physician orders, ABN’s and MSP gathered to maintain compliance with regulatory agencies, third party payors, AR and Bad Debt responsibilities. This position is also responsible for the statistical data generation, monitoring of departmental budget, and policy and procedure manual preparations.

Education

Minimum Level of Education Required: Associate degree

Type of degree: Associate degree

Area of study or major: Healthcare or business-related area

Preferred educational qualifications: Bachelor’s degree preferred

Licensure/Certification/Registration: HFMA CRCR within one year of role.

Experience

Minimum Level of Experience Required: 3 - 5 years of job related experience

Prior job title or occupational experience: Revenue Cycle leadership experience preferred.

Prior specific functional responsibilities: Knowledge of health EMR systems, Microsoft Office suite

Preferred experience: 5-7 years customer service experience

Knowledge/Skills

Must have excellent verbal and written communication skills.

Must have excellent mentoring skills, proven leadership abilities, and advanced interpersonal skills to provide leadership to assigned staff and to maintain effective communication with patients, physicians, visitors, internal employees, and Administration.

Must have good decision-making skills, can decide and act without having all the needed information.

Must have demonstrated project management skills/experience.

Must have the ability to negotiate through multiple disciplines to achieve positive outcomes, resolving patient/physician/ancillary department issues.

Must have the ability to follow strategic directions and bring forth any potential problems, along with resolutions.