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Manager will collaborate with revenue cycle leaders and key staff to identify training needs, oversee the design and delivery of eLearning and instructor-led programs, and aim to continuously improve training performance. Additionally, the manager oversees programs to support staff in pursuit of professional certifications. This role offers the manager the opportunity to blend strategy, instructional design, and mentorship while helping staff achieve educational outcomes critical for staff鈥檚 personal growth and career development.
路聽聽聽聽聽聽聽聽 Bachelor鈥檚 degree in HIM Healthcare Administration, Business, Education, or related field (Master鈥檚 preferred).聽 Equivalent healthcare experience and certification will be considered in lieu of degree
路聽聽聽聽聽聽聽聽 Minimum 7 years in revenue cycle operations with at least 2 years in education or leadership roles.
路聽聽聽聽聽聽聽聽 Extensive Electronic Medical Records Experience (EMR) revenue cycle modules required with 2 plus years in EPIC preferred.
路聽聽聽聽聽聽聽聽 Strong knowledge of cause-and-effect relationships between revenue cycle functions
路聽聽聽聽聽聽聽聽 Ability to analyze data and translate findings into actionable training strategies.
路聽聽聽聽聽聽聽聽 Certification in one more multiple of the below is preferred. At least one of the below is required for the candidate to have.
o聽聽 Registered Health Information Administrator (RHIA)
o聽聽 Certified Revenue Cycle Representative (CRCR)
o聽聽 Certified Professional Coder (CPC)
o聽聽 Certified Coding Specialist (CCS)
o聽聽 Certified Professional Biller (CPB)
o聽聽 Certified Healthcare Access Associate (CHAA)
o聽聽 Certified Healthcare Access Manager (CHAM)
路聽聽聽聽聽聽 Develop and maintain onboarding and continuing education programs for all revenue cycle teams.
路聽聽聽聽聽聽 Create training material to include but not limited to learning management modules, job aides, case studies, host sessions with end-user and leadership groups alike
路聽聽聽聽聽聽 Ensure training material reflects compliant content for regulatory requirements that apply to all functional areas. In addition, content should be updated for all education programs based on changes to respective sources with expectation of having no less than annual review.
路聽聽聽聽聽聽 Collaborate with teams to ensure auditing results in feedback loops with supervisors, managers and other leadership to ensure training needs are met for employees who need assistance
路聽聽聽聽聽聽 Analyze KPIs (e.g. AR days, denial rates, coding accuracy, DNBs and claim edit errors) to identify trends, identify the root cause and develop targeted trainings for delivery tracking outcomes with leadership
路聽聽聽聽聽聽 Collaborate with senior leadership in all revenue cycle and external departments to align training programs with respective departmental goals
路聽聽聽聽聽聽 Coordinate with IT and revenue cycle leaders for workflow changes based on system upgrades, enhanced workflows are decided on with leadership and educated to impacted parties
路聽聽聽聽聽聽 Ensure education is provided on systems used in respective departments
路聽聽聽聽聽聽 Oversee staff progress toward achieving and maintaining professional certifications
路聽聽聽聽聽聽 Provide premiere customer service to ensure that customer satisfaction is met to meet the needs of their role
路聽聽聽聽聽聽 May be assigned operational workload or workqueues assignments for respective assigned revenue cycle departments that need intervention at direction of senior leadership
路聽聽聽聽聽聽 Promote and adhere to departmental and organizational information security policies, standards and procedures
路聽聽聽聽聽聽 Perform other related duties incidental to the work described herein
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