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About the Role
Jackson Dawson is looking for a proactive and personable Office Manager to be the heartbeat of our Dearborn office. This is a fully on-site position based out of our Dearborn, Michigan location, where you'll play a central role in keeping our workplace clean, organized, safe, and welcoming. If you take pride in supporting others, thrive in a service-oriented environment, and enjoy mastering the systems and tools that keep an office running smoothly, we'd love to meet you.
Responsibilities
- Act as the go-to resource for all office needs, from maintenance, mail, and supplies to equipment, billing, and errands
- Oversee the day-to-day operations of the office, including correspondence, supply requests, and clerical workflows
- Lead and coordinate the receptionist and runner teams, ensuring every service request is handled seamlessly from intake through procurement, delivery, meeting setup, and follow-up
- Manage food and beverage services — inventory, ordering, and coordination with support staff — to meet the needs of meetings, events, and daily hospitality
- Support the scheduling of meetings, appointments, and conference room usage
- Train, cross-train, and mentor front office staff on an ongoing basis
- Partner with HR to roll out and maintain office policies
- Build and manage vendor relationships, negotiating pricing and ensuring invoices are processed and paid on time
- Continuously evaluate office processes and recommend improvements to boost efficiency
- Warmly greet and assist visitors, setting the tone for a positive guest experience
- Take on additional responsibilities as the needs of the office evolve
Qualifications
- Minimum of 5 years of office management experience, ideally in a hospitality-driven or fast-paced, service-oriented setting
- Demonstrated success in office management, administration, or a closely related field
- Deep understanding of office systems, procedures, and professional etiquette
- Experience negotiating and managing contracts for office equipment and services
- Hands-on proficiency with office technology, including Mac systems, copiers, and phone systems
- Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint), macOS, GoToMeeting, and Smartsheet
- Flexibility and composure under pressure
- Sharp attention to detail paired with strong problem-solving instincts
- Excellent written and verbal communication skills, with confidence engaging both clients and internal teams
- Standout organizational, time management, and multitasking abilities
Work Location
This is a full-time, on-site role based at Jackson Dawson's Dearborn, Michigan office. Regular in-office presence is required to support our teams, visitors, and daily operations.
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