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Primary Goal: Interstate Billing Service is an industry leader in managing commercial accounts receivable for the trucking, automotive, and aftermarket parts industries. The Customer Service Specialist will help create a premier accounts receivable experience by providing exceptional service through relationship building, effective communication, and collaboration with our customers, clients, and team members.
Primary role objectives:
- Actively listens
- Initiates proactive conversations
- Communicates effectively through verbal and written correspondence
- Collaborates with customers, clients, and team members
- Interacts with all parties in a positive manner
- Researches account discrepancies
- Investigates delinquent accounts to identify the cause of delayed payment
- Confirms legitimacy of invoices
- Facilitates dispute resolution
- Maintains accurate account records
- Engages management on changes in pay history, ability to pay, and willingness to pay
- Uses multiple web-based applications
- Other duties as assigned
We are looking for Ideal Team Players who are:
- Lifelong learners
- Highly adaptable
- Open-minded
- Customer-centric
- Optimistic
- Dependable
- Team-focused
Working Conditions:
- Generally good, with little exposure to noise, extreme temperatures, dust or other adverse factors.
- Considerable effort and eyestrain from continued checking on the accuracy of all work leaving the department.
Minimum Level of Preparation and Training:
- A high school diploma or equivalent
- Phone based customer service experience preferred
Employees are required to perform other duties as assigned by management. Management reserves the right to change this job description as needed.
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