Housing Officer – 10 Week Contract

Location: Sittingbourne, Kent

Rate: £25.04 per hour (Umbrella)

Contract: 10 Week Contract

Hours: Full Time

Working Pattern: Hybrid Working – Mandatory 2 Days Office-Based, with the remainder split between Site Visits and Home Working

Pay: Bi-weekly

Summary

We are seeking a skilled Housing Officer to join our dynamic Housing Management team on a 10-week contract. This role is pivotal in providing exceptional tenancy management services, supporting residents in maintaining successful tenancies, and ensuring our communities are safe and thriving. The position involves managing a specific area, conducting home visits, tenancy audits, welfare checks, and collaborating with internal and external partners to address housing-related issues. The ideal candidate will possess strong housing management experience, excellent customer service skills, and a proactive approach to community support.

Responsibilities

Deliver effective and customer-focused housing management services.
Support residents throughout their tenancy lifecycle.
Ensure adherence to tenancy conditions and address breaches.
Provide housing advice and support.
Manage complex tenancy-related cases to resolution.
Conduct home visits, tenancy audits, and welfare checks.
Promote tenancy sustainment and independent living.
Identify and support residents with complex needs.
Make safeguarding referrals and collaborate with specialist teams.
Conduct neighbourhood and estate inspections.
Address environmental and estate management issues.
Manage Anti-Social Behaviour (ASB) and nuisance cases.
Prepare tenancy enforcement documentation and attend court as needed.
Conduct pre-void inspections and property viewings.
Collaborate with multi-agency partners and attend meetings.
Ensure health and safety compliance within homes.
Support income collection and assist residents with financial difficulties.

Requirements

Requirements:

Previous experience in a Housing Officer or Housing Management role.
Experience managing tenancy-related issues and delivering housing services.
Knowledge of housing management legislation and tenancy enforcement.
Experience with home visits, tenancy audits, and welfare checks.
Ability to work with vulnerable residents and make safeguarding referrals.
Strong customer service and case management skills.
Excellent communication and stakeholder engagement abilities.
Ability to work independently and manage a diverse workload.
Full UK Driving Licence and access to a vehicle, or efficient travel capability.

Desirable Requirements

Housing qualification or willingness to pursue one.
Experience in Housing Association or Social Housing.
Experience attending court and preparing enforcement documentation.
Experience managing ASB cases.
Knowledge of safeguarding, tenancy fraud, and neighbourhood management.

Working Environment

Hybrid working arrangement with mandatory 2 days per week office-based.
Remaining time split between home working and estate/resident visits.
Regular travel across neighbourhoods and housing schemes.
Occasional evening and weekend work may be required.

What's on Offer?

£25.04 per hour (Umbrella)
10 Week Contract
Location: Sittingbourne, Kent
Hybrid Working
Bi-weekly Pay
Opportunity to work with a leading Housing Association
Varied and rewarding frontline housing management role

Applications are particularly welcomed from candidates with experience in Housing Management, Tenancy Management, Neighbourhood Housing, Estate Management, Resident Services, Anti-Social Behaviour, Housing Advice, Tenancy Sustainment, or Social Housing environments.

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