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Location: Delaware, Ohio & Surrounding Counties
Job Type: Full-Time
Job Type: Full-Time
Position Overview
Tranquility Hospice is seeking a compassionate, organized, and dependable Licensed Practical Nurse Liaison (LPN Liaison) to join our team. This unique position combines clinical knowledge with patient and family education, helping individuals better understand hospice care and the services available to them.
The LPN Liaison will conduct designated pre-admission informational sessions (Part 1) and serve as a resource for patients and families throughout the informational process. When not conducting Part 1 sessions, the LPN Liaison will focus on general hospice education, answering nonclinical questions, addressing concerns, and coordinating next steps with the appropriate members of the hospice team.
The ideal candidate is an experienced LPN who communicates clearly, demonstrates empathy, and is comfortable working independently in patients' homes and healthcare facilities.
Key Responsibilities
Pre-Admission Informational Sessions (Part 1)
- Conduct assigned hospice pre-admission informational sessions (Part 1) in accordance with company policies, training, and applicable regulations.
- Explain hospice services, the interdisciplinary care team, and the general hospice care process to patients and families.
- Provide clear, accurate information while respecting patient choice, privacy, and individual needs.
- Identify questions or concerns requiring additional clinical clarification and coordinate with the appropriate nursing or admissions personnel.
- Complete required documentation accurately and within established timeframes.
- Maintain appropriate professional and clinical boundaries consistent with LPN licensure and scope of practice.
Patient and Family Liaison Responsibilities
- Serve as a knowledgeable and compassionate point of contact for patients and families seeking information about hospice care.
- Provide general education regarding hospice services, available support, and what patients and families can expect.
- Answer nonclinical questions and direct clinical, financial, or coverage-specific concerns to the appropriate team member.
- Coordinate follow-up communication and scheduling with clinical, intake, and administrative staff.
- Help patients and families navigate the informational process in a respectful, organized, and supportive manner.
- Maintain accurate records of interactions, follow-up activities, and communication with the hospice team.
- Collaborate with interdisciplinary team members to support continuity of communication and a positive patient and family experience.
Important Role Distinction: This position does not involve business development, referral solicitation, admission-based sales goals, independent clinical assessments, or independently completing formal hospice admissions or election activities. Those responsibilities remain with appropriately authorized personnel.
Qualifications
Required:
- Current, active Licensed Practical Nurse (LPN) license in the State of Ohio.
- Strong interpersonal, communication, and organizational skills.
- Ability to explain healthcare information clearly and compassionately to patients and families.
- Ability to work independently while collaborating effectively with an interdisciplinary team.
- Strong attention to detail and timely documentation practices.
- Understanding of patient confidentiality and HIPAA requirements.
- Valid driver's license, current automobile insurance, reliable transportation, and ability to meet company driving eligibility requirements.
- Ability to travel to patient homes, healthcare facilities, and other assigned locations.
Preferred:
- Previous experience in hospice, palliative care, home health, or a related healthcare setting.
- Experience providing patient and family education.
- Familiarity with hospice services, Medicare hospice benefits, and interdisciplinary care coordination.
- Experience communicating with patients and families during emotionally sensitive situations.
- Experience using electronic medical records (EMR) systems.
About Tranquility Hospice
At Tranquility Hospice, we are committed to providing compassionate, individualized care that supports the physical, emotional, social, and spiritual needs of our patients and their families. We recognize the importance of clear communication, education, and collaboration in helping patients and families make informed decisions about hospice care. If you are an LPN who enjoys patient education, building meaningful connections, and helping families navigate important healthcare decisions, we encourage you to apply.
Tranquility Hospice is an Equal Opportunity Employer. Â
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