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Help Desk Assistant-SW

Ohio Wesleyan University
Posted a month ago, valid for 13 days
Location

Delaware, OH, US

Salary

Competitive

Contract type

Part Time

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Sonic Summary

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  • The Help Desk Assistant-Student Worker position has 7 openings and requires candidates to provide technical support via phone, email, web chat, and in-person interactions.
  • Applicants should possess good communication skills, computer knowledge, and customer service experience, with a preference for those who can work independently.
  • The role involves maintaining online support resources, assisting with device connections to campus networks, and ensuring the Help Desk lobby is presentable.
  • Candidates must be authorized to work in the United States, and the position offers approximately 8-10 hours of work per week during the academic year, specifically Fall 2026 and Spring 2027.
  • Salary details are not provided, and no specific year of experience is required for this student worker role.

Help Desk Assistant-Student Worker

 

Number of Openings: 7

 

Purpose/Objective of the Role: 

To provide telephone, email, webchat, and walk-up support, as well as keeps online support resources up-to-date.

 

Technical Assistance and Support

  • Answer Help Desk phone calls and web chat requests
  • Answer email questions and requests for assistance that come in as tickets
  • Assist with connecting devices to our campus networks
  • Provide technical support to the campus community, using help resources provided
  • Monitor email and web chat through online systems
  • Check the status of online resources as needed
  • Accurately escalate any unresolved problems to Information Services staff, according to documentation
  • Keep the front lobby area clean and in acceptable condition
  • Always enter the user’s name and contact info, along with the nature of their call
  • Check voicemails that come in as Help Desk tickets
  • Keep Information Services staff up-to-date on any concerns

Keeping Documentation Up-to-Date

  • Edit and revise the Oh-Wooo Help Desk website (helpdesk.owu.edu) and internal department resources as needed
  • Keep an editorial eye on any pages used and update when needed
  • Share helpful tips & tricks found with the team and staff

Qualification/Skills

  • Good communication, both written and oral
  • Computer knowledge & troubleshooting (the more the better)
  • Customer service (often more important than technical know-how)
  • Initiative and ability to work independently 

Potential Future Career Benefit

  • Develop and improve customer service skills and communication skills
  • Exposure to and familiarity with both IT industry and higher education field
  • Gain professional references

 

NOTE: Employment sponsorship is not available for this position. Applicants must be currently authorized to work in the United States.

 

Application Instructions:  

Complete the ADP application by selecting "Apply" button and answer all questions.

Supervisor: David Soliday

Commitment: Approximately 8-10 hours per week 

Academic Year: Fall-26 & Spring 27



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