Sr. Member Services Representative

We are currently searching for a Senior Member Services Representative at our Watson Branch. If this sounds like you, we’d love to chat!

• Receives and processes member financial transactions, including deposits, withdrawals, transfers, and loan payments.
• Schedules, coaches, and monitors the work of other tellers and coordinates teller activities.
• Monitors department activities for compliance with established policy and regulations. Takes action to resolve any out of compliance issues.
• Identifies opportunities and cross sells/offer products and services to our members.
• Balances daily transactions and verifies cash totals for cash drawer, vault, and ATM. Investigates and resolves out-of-balance situations.
• Directs and receives members telephone calls.
• Greets members in a welcoming manner and assists them with account and/ or credit union information via phone, email, in person, live chat, etc.
• Demonstrates the Credit Union's Core Values (Service with an EDGE, Solutions, Adaptability, Respect, Accountability).
• Performs other job related duties as assigned.

Requirements

• Three to five years of similar or related experience.
• A high school education or GED.
• Hours are 8:00AM – 5:00PM.