Action Care Coordinator (Healthcare Referral & Documentation Coordinator)

Description

Action Seating & Mobility – Denver, CO
Full-time | Monday–Friday | 8:00 AM – 5:00 PM
$23-$25/hour + training + growth pathway 

Make a real difference behind the scenes in patient care

At Action Seating & Mobility, our team helps patients regain independence through customized mobility equipment. The Action Care Coordinator (ACC) plays a critical role in making that happen by coordinating documentation, referrals, and communication between providers, therapists, insurers, and patients.

This role is ideal for someone with experience in:

referral coordination
prior authorizations
therapy scheduling
medical intake
case coordination
insurance verification workflows

If you’ve supported complex healthcare paperwork or multi-step patient processes, this position is a strong match.

What you’ll do

You’ll manage the flow of documentation that allows patients to receive medically necessary mobility equipment. Responsibilities include:

• Coordinating patient referrals from intake through completion 
• Verifying insurance eligibility and documentation requirements 
• Requesting physician and therapist paperwork 
• Tracking missing documentation and preventing delays 
• Communicating with ATPs, clinicians, billing teams, and patients 
• Maintaining accurate workflow tracking logs 
• Supporting audit-ready patient records (HIPAA compliant) 
• Assisting with scheduling coordination tied to equipment evaluations 
• Monitoring case progress and follow-ups 

This is a coordination role, not a front-desk position.

Strong candidates often come from backgrounds such as

• Referral Coordinator 
• Therapy Scheduler (PT / OT / ST) 
• Prior Authorization Specialist 
• Medical Intake Coordinator 
• Case Management Support 
• Imaging Authorization Staff 
• Home Health Intake 
• Specialty Clinic Scheduling Teams 

Experience with insurance workflows and provider documentation is especially valuable.

What helps candidates succeed in this role

We look for people who:

• Stay organized across multiple active cases 
• Follow documentation through to completion 
• Communicate confidently with clinics and providers 
• Track deadlines and missing paperwork 
• Adapt quickly in fast-moving healthcare workflows 
• Enjoy solving problems and helping patients move forward 

Experience with EMR systems, referral tracking tools, or insurance portals is helpful.

Requirements

 Required:

• High school diploma or GED 
• At least 1 year of healthcare administrative experience 
• Experience verifying insurance OR coordinating referrals OR scheduling evaluations 
• Strong attention to detail and follow-through 

Preferred (but not required):

• Prior authorization experience 
• Therapy or specialty clinic scheduling 
• Case coordination exposure 
• DME or mobility equipment familiarity 

We provide training in Complex Rehab Technology workflows.

Why join Action Seating & Mobility

You’ll be part of a mission-driven team helping patients regain independence and mobility every day.

We offer:

• Structured training in a growing healthcare specialty 
• Career pathway into advanced coordination roles 
• Exposure to clinical mobility equipment processes 
• Supportive cross-department team environment 
• Stable weekday schedule (no weekends) 
• Medical, dental, vision, and 401(k) 

A Quick Note About Fit

This position is best suited for candidates who enjoy tracking documentation, coordinating providers, and managing multi-step healthcare workflows rather than traditional reception-only responsibilities.

If that sounds like your background, we encourage you to apply.