Description

POSITION: Move in Coordinator

REPORTS TO: Director of Sales and Marketing

FLSA: Hourly

OUR MISSION: We are united in our mission to offer seniors an elevated way of life, where comfort, connection, and joy thrive.

POSITION SUMMARY:

As a Move-In Coordinator within our senior living community, you will play a pivotal role in ensuring a smooth transition for residents into our facility. Your primary responsibility will be to manage all aspects of the move-in process, from initial contact with prospective residents and their families to facilitating the move itself. You will serve as a compassionate guide and support system, ensuring that each resident feels welcomed, informed, and comfortable throughout the transition period.

ESSENTIAL JOB FUNCTIONS:

Supports the mission, vision, and goals of the organization, upholding and promoting company culture and vision.
Serve as the primary point of contact for residents and their families during the move-in process.
Coordinate with various departments (e.g., sales, marketing, maintenance) to ensure a seamless transition for residents.
Assist residents with completing necessary paperwork and documentation.
Coordinate moving logistics, including scheduling movers, arranging transportation, and coordinating with maintenance staff for any necessary preparations in the resident's new home.
Provide guidance and support to residents and their families as they navigate the move-in process.
Conduct thorough orientations for new residents, introducing them to staff members, amenities, and community policies.
Address any questions or concerns that residents may have during the orientation process.
Provide ongoing support to residents and their families as they settle into their new environment.
Serve as a resource for residents, helping with navigating community resources and services.
Cultivate positive relationships with residents and their families, fostering a sense of trust and confidence in our community.
Collaborate with the sales and marketing team to promote resident satisfaction and retention.
Attends training courses at community and maintains up to date monthly, quarterly, annual training through designated Learning Management System (LMS).
Other duties as assigned, and which relate to the success of the community and the care, comfort, and happiness of our residents.

Requirements

EXPERIENCE, QUALIFICATIONS & SKILLS:

Education: Associates' degree in Sales and Marketing or related field required.
Two + years’ experience in customer service, sales, or hospitality, particularly within the senior living industry, is highly desirable.
Strong interpersonal skills and the ability to communicate effectively with residents, families, and staff members.
Excellent organizational and time management skills, with the ability to manage multiple priorities and deadlines effectively.
Willingness to work flexible hours, including evenings and weekends, as needed.
Commitment to upholding the highest standards of professionalism and integrity in all interactions.
Must have strong understanding of the English language, sufficient to read and write.

This job description outlines the primary responsibilities and qualifications for the Move-In Coordinator position within our senior living community. The successful candidate will play a vital role in ensuring that residents feel welcomed, supported, and valued as they transition into our community.

PHYSICAL QUALIFICATIONS:

Walk/Stand – must be able to continuously walk and stand.
Environment Condition – must be able to perform work both inside and outside.
Sit – sit infrequently.
Lift - constantly 0-10 pounds, frequently 11 – 50 pounds, occasionally 51 – 100 pounds.
Carry - constantly 0-10 pounds, frequently 11 – 50 pounds, occasionally 51 – 100 pounds.
Push - constantly 0-10 pounds, frequently 11 – 50 pounds, occasionally 51 – 100 pounds.
Climb – must be able to climb stairs on a frequent basis, with the opportunity to utilize the elevator as an alternate resource if available.
Bend – must be able to bend at the waist, knees, hips, and spine on a frequent basis; may require frequently manipulating weights of 25 pounds or more.
Squat – must be able to squat on a frequent basis to reach below the knee, may require lifting of 50 pounds or less.

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