Overview

Oncology Financial Navigator

Monday–Friday, 8:00 a.m. – 4:30 p.m.
No weekends, no nights, and no on-call responsibilities!

The Oncology Financial Navigator is an essential member of the oncology navigation team, helping patients and families navigate the financial challenges that can accompany a cancer diagnosis. This position assesses financial needs, identifies available resources, and develops individualized plans to reduce financial barriers to care.

Working collaboratively with an interdisciplinary healthcare team, the Financial Navigator helps patients understand insurance benefits, explore financial assistance options, navigate Medicaid and Marketplace enrollment, and coordinate payment arrangements. As a Certified Application Counselor, this role provides personalized guidance and support to help patients access the resources they need.

This position offers a unique opportunity to make a meaningful difference by providing a compassionate, coordinated, one-stop resource for patients and families, allowing them to focus on what matters most—their health and treatment.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:    

Expect paid time off, parental leave, 401K matching and an employee recognition program.

Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.  

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

Patient Services

Patient Financial Navigation and Support

Serves as the primary point of contact for patients experiencing financial distress and assists in identifying resources to support access to care and treatment adherence.
Connects patients and families with financial assistance, health insurance, government benefits, and community resources.
Assists patients with applications for Medicaid, Medicare, SNAP, SSI, SDI, Social Security, FMLA, and other applicable assistance programs.
Assesses financial and insurance information to determine eligibility for coverage, government assistance, and hospital or foundation financial assistance programs.
Completes and submits Medicaid and Affordable Care Act (ACA) Marketplace applications accurately and timely.
Educates patients, employees, and physicians on available insurance options, Qualified Health Plans, deductibles, out-of-pocket costs, and government subsidies.
Maintains current knowledge of Marketplace insurance plans and exchanges in Iowa and, as applicable, Illinois, Nebraska, and Wisconsin.
Follows up with the Department of Human Services (DHS) and other public agencies regarding application status, eligibility decisions, and required documentation.
Ensures available insurance and community assistance options have been explored before patients are referred for Financial Assistance.
Assists patients with completing hospital Financial Assistance Applications and forwards required documentation to the Central Business Office (CBO).
Completes annual Certified Application Counselor (CAC) training through UnityPoint Health and CMS and maintains required certifications.
Collaborates with the CBO to ensure coordinated processes and avoid duplication of efforts.

Patient Advocacy and Care Coordination

Uses a holistic, culturally competent approach to assess and address patients' physical, psychosocial, spiritual, educational, and financial needs.
Advocates for patients and families regarding confidentiality, informed consent, autonomy, and self-determination.
Provides counseling and support by phone or in person to address financial barriers to care.
Documents assessments, interventions, and referrals in the health record according to established standards.
Maintains effective communication with patients, families, the navigation team, community resources, and referring physicians.

Program Outreach

Promotes cancer health awareness and serves as a community advocate.
Develops relationships with community partners to identify and coordinate resources for high-risk patients and families.

Basic UnityPoint Health Performance Criteria

Demonstrates UnityPoint Health Values and Standards of Behaviors while adhering to organizational policies, procedures, and safety guidelines.
Maintains regular and reliable attendance to meet departmental needs.
Maintains required licenses and certifications and completes annual education and competency requirements.
Demonstrates knowledge and compliance with HIPAA, TJC, DNV, OSHA, and other applicable regulatory requirements.
Maintains knowledge of Medicare and Medicaid compliance requirements, including fraud, waste, and abuse, and promptly reports compliance concerns to appropriate leadership.

Qualifications

Minimum Requirements

Education

High School diploma or equivalent (GED)

Experience

Two (2) years of customer service or patient service experience

Licenses/Certifications

Valid driver's license when driving for work-related purposes

Knowledge, Skills & Abilities

Strong written and verbal communication skills in English
Proficiency with Microsoft Office applications, email, and web-based systems
Ability to manage multiple priorities and adapt to changing demands
Strong organizational, customer service, and problem-solving skills

Preferred Qualifications