Pharmacy Technician

As a Pharmacy Technician, under the supervision of a licensed pharmacist at PHC, you will be responsible for providing excellent service to customers by dispensing prescriptions and facilitating pharmacy assistance programs while performing additional support functions that do not require a pharmacist's professional judgement. Coordinate with PHC team members to provide positive service experiences for patients. Demonstrates iCare values in daily work.  

This position is located at our Pharmacy in Des Moines and typically works 32 hours per week, Monday - Friday 8am - 5pm. 

What You Will Do

1. Enters prescription orders in pharmacy computer system in a timely manner, ensuring accuracy of all information; looks for duplicate medications and allergies. Performs ongoing data entry to maintain current and accurate databases.

2. Attends to the customer promptly, performing all check-out duties at the counter. Bilingual staff interprets and translates as requested. 

3. Fills routine orders for prepackaged non-prescription pharmaceuticals and medical supplies. Counts, packages, and labels medications to assist pharmacists in dispensing prescriptions.

4. Process, resolve, and navigate third-party insurance claims, adjudications, and override exceptions to ensure accurate billing and timely patient medication access. 

5. Assists patients who are eligible for Pharmaceutical Assistance Program (PAP) and other assistance programs by interviewing the patient, coordinating completion of forms, and tracking application status with the pharmaceutical company.  

6. Performs quarterly clinic audits ensuring all regulatory compliance standards are met.  Checks for outdated, overstocked and correct medications on site. Assists with stocking and tracking inventory for pharmacy and each clinic. Maintains order and cleanliness in the waiting room.

7. Maintains knowledge of most current formulary, State of Iowa Pharmacy laws and standards, and The Joint Commission standards.

Required Qualifications

• National Pharmacy Technician Certification from the Pharmacy Technician Certification Board (PTCB) or National Healthcareer Association (NHA).

• Certified Pharmacy Technician Registration with the Iowa Board of Pharmacy. 

• High school diploma or equivalent. 

• Must be obtained within 90 days of employment: 

  • Basic Life Support for Healthcare Providers.

  • Mandatory Reporter Training for Child Abuse and Dependent Adult Abuse recognized by the State of Iowa.

Required Skills

• Basic math skills with the ability to operate a cash register and calculate correct change.

• Basic computer proficiency, including use of email, word processing, spreadsheet applications, and EHR. 

• Effective verbal and written communication skills.

• Strong customer service skills. 

• Strong interpersonal skills and the ability to effectively work with diverse populations.

• Demonstrates professionalism, interacts with others calmly and empathically, and de-escalates difficult situations. 

• Detail orientation with a high degree of accuracy.  

Preferred Qualifications & Skills

• Post-secondary certificate from a Pharmacy Technician training program. 

• Experience in a retail pharmacy, community health center, or public health. 

• Algebra skills.

• Fluency in spoken English and Spanish, with the ability to communicate clearly and accurately in both languages.

We Take Care of Our People

Your related experience and skills determine your base pay. The typical hiring range for this position is $17.00 - $21.25 an hour. Candidates with extensive related experience may be considered for a higher pay rate up to the pay range maximum. In addition to base pay, PHC offers a comprehensive benefits package, including:

• Generous PTO accrual 

• Eight paid holidays

• License/certification fee reimbursement*

• Paid time off for continuing education & continuing education reimbursement*

• Tuition reimbursement program

• 401k with company match

• Medical, dental, vision

• Life & disability insurance

• Flexible spending & health savings accounts

• Supplemental accident & critical illness insurance

• Discounted pet insurance

• PHC Pride rewards program

Visit https://phciowa.org/careers for a summary of PHC’s benefits.

*Applies to positions requiring clinical licensure or certification. 

Grow Your Career with PHC

We take pride in offering development and growth opportunities to our team. Some of our training opportunities include Emerging Leaders, Dental Assistant Trainee Program, & Medical Assistant Trainee Program. In the last year, over 30% of our open positions were filled through promotions or transfers. 

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