Intake Coordinator - RN

Collaborates with a variety of referral sources to coordinate the transition from care from a facility or office into the hospice program 

Collaborates with attending physicians /medical directors to obtain the certification of terminal illness 

Collaborates with hospice leadership team as well as field staff to ensure smooth transition into the hospice program 

Obtains appropriate physician orders both written and verbal for initiation of care into the hospice program 

Obtains order verification and approval as required by regulation and/or policy 

Updates physicians and referral sources of changing needs of patients prior to discharge 

Notifies scheduling of patient needs; allowing for admission into the hospice program 

Participates in problem resolution as needed 

Assists agency staff, referral source, physician, and the patient in establishing a plan of care for the patient prior to admission to the hospice program 

Orders medical supplies and durable medical equipment as needed to facilitate the transition to home 

Maintains contact with community referral sources to provide education and build relationships 

Develops and maintains relationships with acute care facilities, physician offices, skilled nursing facilities, long term care, rehab facilities to enhance referrals through phone, e-mail or in-person contact as appropriate 

Follows and coordinates care on active community patients who are admitted to a facility and return to home 

Documents accurate and complete patient information in a timely manner per policies and procedures 

Demonstrates financial prudence by minimizing waste of supplies, materials and time 

Adheres to productivity standards as set forth by the Company 

Demonstrates behaviors consistent with the service excellence standards set forth by the Company 

Other duties as assigned 

Two years of hospice experience with 1 year as an RN Case Manager preferred 

Knowledge of Hospice Conditions of Participation 

Preferred competency with technology including but not limited to Microsoft Office, HCHB, Epic, and other Healthcare portals 

Knowledge of Medicare/Medicaid Regulations 

Demonstrates honesty; keeps commitments; behaves in a consistent manner 

Maintains confidentiality of all patient information 

Requires interpersonal skills sufficient to interact effectively with patients, their families, interdisciplinary caregivers, peers, subordinates, and supervisors 

Experience with coordinating or managing discharge planning preferred 

Skilled in communication and time-management techniques 

Detail oriented with ability to oversee multiple responsibilities and ability to prioritize responsibilities