Manager Patient Access

Position Summary:

Under the direction of the Regional Director, Patient Access, the manager directs, evaluates, controls, and organizes the staff and functions of the assigned Patient Access Department.

This position manages the oversight and implementation of the patient access programs by identifying, planning, implementing and monitoring initiatives to improve efficiency, reduce errors, and drive towards best practice. This position will focus on improving business processes within their functional area and the overall patient accounting areas with goals of adding revenue, reducing costs, increasing efficiency, eliminating waste, defects, and other non-value added or duplicate efforts, with a continuous focus on improved customer experience. 

Responsibilities:

• Manages the daily function through both direct supervision of staff, as well as managing Supervisors who have responsibility for many aspects of daily operations.
• Accountable for at least one Job Assignment.
• Implement standardized processes to Best Practice, responsible for setting and tracking metrics for quality and productivity.
• Responds promptly, professionally and courteously to all customers’ needs.
• Cooperates and communicates effectively with all McLaren Health Care team members.

Required Qualifications:

• Five years in a patient financial services or a related department.
• Two (2) years’ experience in a leadership role for a staff of five or more members leading or assisting in all phases of effective supervision (ie. Recruitment, performance management, training).
• Experience in health care setting with working knowledge of medical terminology and billing systems/software.
• Must have effective interpersonal, communication and analytical skills.

Preferred Qualifications:

• Bachelor’s degree in business management, accounting or related field.