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Community Liaison – Assisted Living Facilities & Home Health
Unified Care Services (UCS) — Doral, FL
Position Summary
The Community Liaison is responsible for building and maintaining strong relationships with Assisted Living Facilities (ALFs), physician offices, discharge planners, and other referral sources to drive census growth for UCS's services. This role serves as the face of UCS in the community — educating partners on our services, identifying new referral opportunities, and ensuring a seamless intake experience for every patient referred.
The Community Liaison is responsible for building and maintaining strong relationships with Assisted Living Facilities (ALFs), physician offices, discharge planners, and other referral sources to drive census growth for UCS's services. This role serves as the face of UCS in the community — educating partners on our services, identifying new referral opportunities, and ensuring a seamless intake experience for every patient referred.
Key Responsibilities
- Develop and maintain relationships with ALFs, physician offices, hospitals, and other referral sources across Miami-Dade and Broward County
- Conduct regular in-person visits to assigned facilities/accounts to promote UCS services and maintain top-of-mind presence
- Identify and pursue new business development opportunities to grow referral volume
- Educate community partners on UCS's Home Health and DME/pharmacy service lines, eligibility criteria, and referral process
- Coordinate closely with Intake, Clinical, and Operations teams to ensure timely and accurate processing of referrals
- Track outreach activity, referral sources, and conversion outcomes; report on territory performance
- Represent UCS at community events, health fairs, and networking functions
- Resolve any service concerns raised by referral partners in a timely, professional manner
- Maintain up-to-date knowledge of industry regulations, competitor activity, and market trends in the ALF and home health space
Qualifications
- 2+ years of experience in community liaison, marketing, or business development role within home health, hospice, ALF, or healthcare services
- Established relationships with ALFs and/or referral sources in Miami-Dade and/or Broward County strongly preferred
- Excellent interpersonal, communication, and presentation skills
- Self-motivated with strong time management and territory planning skills
- Valid Florida driver's license and reliable transportation (frequent local travel required)
- Bilingual (English/Spanish) preferred
- Knowledge of pediatric home health services a plus
What We Offer
- Competitive base salary + performance incentives
- Mileage reimbursement
- Benefits — health/dental/vision, PTO, sick time.
- Supportive, mission-driven team culture
Work Location: In person
Background Screening Notice: This position requires a Level 2 background screening through the Florida Agency for Health Care Administration (AHCA). Applicants may review screening requirements by visiting:Â https://info.flclearinghouse.com
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