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4-5 month contract position with a local authority
Summary
- This is a 4-5 month contract position with a local authority, focused on delivering a customer-centric housing options and homelessness prevention service under the No Wrong Door (NWD) programme. The role is pivotal in supporting customers through a holistic, solution-focused approach, aiding them in exploring and securing suitable housing options while addressing broader support needs such as employment, childcare, and financial stability.
Responsibilities
- Conduct comprehensive housing options interviews to assess customer needs and prevent homelessness.
- Provide clear, high-quality advice on housing options to enable informed decision-making.
- Work proactively to prevent homelessness through early intervention and practical support.
- Assist customers in accessing private rented sector accommodation where appropriate.
- Manage housing enquiries and cases efficiently, ensuring targets and deadlines are met.
- Assess eligibility, homelessness status, and priority need in line with legislation.
- Undertake inquiries and produce detailed and legally sound decision letters (S184).
- Refer complex cases to relevant specialist teams with comprehensive supporting information.
Essential Experience Required
- Experience working in a housing options, homelessness prevention, or similar role.
- Proven experience managing a caseload and delivering customer-focused services.
- Experience in mediation, negotiation, and working with vulnerable individuals.
Essential Qualifications Required
- Relevant qualification in Housing, Social Work, Public Services, or a related field (desirable).
- Evidence of continued professional development in housing or homelessness services.
Additional Information
- Working hours: 35 hours per week.
- DBS required.
- Location: 160 Whitechapel Road, London, Tower Hamlets, E1 1BJ, United Kingdom.
- The role is office-based, requiring attendance from Monday to Friday.
- Interviews will be conducted in person at the Council Town Hall office.
- We operate on a bi-weekly schedule.
- The role closes on 12th June 2026, apply ASAP.
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