This position can be part-time at 25 hours per week or full-time at 30-35 hours per week.

Position Summary

The Public Affairs Service Coordinator works as part of the Bureau of Administrative Services to support the Tuscarawas County Health Department’s public information, communications, marketing, and community engagement efforts. Under the direction of the Director of Administrative Services and in partnership with the Director of Promotion & Community Engagement, this position develops and disseminates accurate, timely, and accessible public health information; supports agency outreach and health communication campaigns; maintains department communication channels; and assists with media relations. The position works collaboratively with department staff and community partners to promote TCHD programs, services, policies, and community health initiatives. Evening and/or weekend hours may be required.

Minimum Qualifications

High School Diploma or GED
Technical proficiency with Microsoft Office, Adobe applications, and other digital communication tools.
Strong written and verbal communication skills, organizational skills, attention to detail and accuracy, customer service skills, and the ability to learn new information quickly.
Experience developing, implementing, and evaluating health communication campaigns, graphic design, social media, marketing, or public information activities preferred.
Must possess a valid State of Ohio driver’s license, have access to a reliable vehicle for work-related travel, and maintain liability insurance meeting the TCHD Personal Vehicle Use Policy.
Must sign a nicotine-free hiring agreement.

Behavioral Expectations

The following examples describe expected professional conduct and are not intended to be all-inclusive.

Upholds the mission, vision, values, and public service responsibilities of TCHD.
Maintains professional, ethical, impartial, and respectful conduct in interactions with coworkers, media representatives, partner agencies, community organizations, and the public.
Communicates clearly and appropriately, listens to concerns, and provides accurate, timely, and accessible information.
Uses sound judgment, protects confidential and sensitive information, and maintains complete, accurate, and timely records.
Manages time effectively, prioritizes assignments, follows through on commitments, and works independently when appropriate while seeking guidance when needed.
Participates in performance management, quality improvement, workforce development, strategic planning, accreditation, and agency-wide initiatives as assigned.
Works collaboratively with the Health Commissioner, directors, supervisors, coworkers, other agencies, media representatives, and community members.
Provides equitable, courteous service to all clients and community members without unlawful discrimination.
Participates in public health emergency preparedness and response activities as assigned.

Required Skills/Abilities

Ability to write, edit, and proofread clear, accurate, concise, and audience-appropriate content for a variety of communication channels.
Ability to develop and implement communication, marketing, and outreach strategies that support public health programs and organizational priorities.
Ability to use social media platforms, website content-management tools, graphic design applications, and standard office technology.
Ability to communicate effectively with media representatives, staff, community partners, and members of the public, including in time-sensitive or sensitive situations.
Ability to translate public health information and technical material into accessible messages that support health literacy and informed decision-making.
Ability to manage multiple projects, meet deadlines, maintain organized records, and coordinate details across programs and workgroups.
Ability to exercise sound judgment, maintain confidentiality, and recognize when communications require review or approval by a supervisor or the Health Commissioner.

Essential Duties and Responsibilities

The following duties describe the primary functions of the position. Assignments may vary by agency need and are performed in accordance with applicable law, agency policy, and supervisory direction.

Plans, develops, implements, and maintains the health department’s communication and outreach channels, including the agency website, social media platforms, newsletters, press releases, brochures, handouts, digital signage, and other public information materials.
Assists with the development, implementation, and oversight of organization-wide communication and public information strategies to promote TCHD services, policies, programs, and community health initiatives.
Prepares, edits, and distributes accurate, effective, timely, and accessible public health information for internal and external audiences using appropriate communication channels and health literacy principles.
Develops and supports health communication, marketing, and social marketing campaigns to increase awareness of public health issues, department services, and community health initiatives.
Drafts and distributes agency news releases, media advisories, public notices, talking points, website content, and other communications; assists with coordinating media inquiries and interviews.
Cultivates and maintains professional contacts with media representatives, community organizations, partner agencies, and other key stakeholders.
Serves as a resource to TCHD personnel regarding internal and external communications, media and public relations, advertising, social marketing, branding, websites, and social media.
Reviews and edits documents and assists staff in preparing articles, interviews, social media messages, campaigns, presentations, displays, and other communication materials.
Assists in maintaining consistent agency branding and monitors the use of approved logos, templates, messaging, and other branding standards.
Supports the development and implementation of communication plans for agency programs, initiatives, events, and community outreach activities.
Participates in community coalitions, outreach activities, and public engagement opportunities to promote community health and advance health equity.
Works with local stakeholders on community health planning and policy development by coordinating communication, outreach, and engagement activities.
Assists with developing grant-related work plans, deliverables, contracts, activity schedules, and budgets, as assigned.
Performs administrative and clerical duties necessary to support the effective operation of the Bureau of Administrative Services, including preparing correspondence, maintaining records, organizing materials, and compiling information.
Represents the agency at community events and may be required to work outside normal operating hours, including evenings and weekends, as needed.
Maintains confidentiality and handles records and information in accordance with agency policies and applicable requirements.
Promotes a collaborative work environment, provides courteous customer service to internal and external customers, and establishes effective working relationships with staff, supervisors, Board of Health members, other agencies, and community members.
Maintains open communication with the Health Commissioner, directors, coworkers, and other appropriate agency staff regarding communication activities, media inquiries, and emerging concerns.
Completes required annual and job-specific training; attends and contributes to meetings, conferences, seminars, and other job-related training sessions.
Maintains and increases knowledge and skills through professional development and training to remain current on public health issues, communication practices, and emerging media platforms.
Meets all job safety requirements and applicable OSHA safety standards that pertain to essential functions.
Assists with public health emergency response in accordance with local, state, and national response plans and the incident command system, as assigned.
Demonstrates regular and predictable attendance and performs other related duties as assigned or directed to support the effective and efficient operation of TCHD.

Offer contingent on successful completion of drug screen and background check.

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