Social Services Specialist

Job Details: Job Location: Public Housing Authority - Dover, DE, Salary Range: Undisclosed, JOB VACANCY SOCIAL SERVICES SPECIALIST ENTRY LEVEL SALARY:  $43,300.00  -   FULL-TIME OFFICE LOCATION:  Dover/Wilmington OPENING DATE:   11/12/2026        CLOSING DATE:   11/26/2026 Looking for a career with excellent benefits?As part of the DSHA team, you will have immediate access to health, vision, and dental insurance, vacation and sick leave, paid holidays, tuition assistance, fitness reimbursement, retirement plan, and more while working to further DSHA’s mission of providing safe, affordable housing. SUMMARY This is a non-State position.  The primary purpose of this position is to provide programming and case management support, including making recommendations and assisting the administrative supervisor with staff training on computer systems, new processes, and procedural changes. The role participates in the coordination and continuous improvement of services, collaborates with provider agencies to ensure timely and effective service delivery, and represents the agency on task forces and committees. The position also serves as a primary liaison with partner agencies, including the Delaware Department of Justice for the Family Re-Entry Program, and regularly interacts with the public to explain programs and policies, address concerns, and respond to inquiries. ESSENTIAL DUTIES AND RESPONSIBILITIESThe position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed. Participates in program planning, implementation and coordination to ensure that program goals and current operations are in compliance with department and Federal/State rules, regulations, policies and procedures. Assists the department head as needed and serves as the primary point of contact between case managers and management to facilitate communication, coordination, and issue resolution. Assists with compilation, assimilation and evaluation of statistics and information to ensure program compliance. Assists with preparation of statistical and program evaluation reports such as the Moving to Work (MTW) Annual Plan and Report. Coordinates and assists social service staff, agencies, providers and resources to provide comprehensive services for care and treatment of clients in a timely, efficient, and cost-effective manner. Represents the agency on task forces, committees and to the general public as needed. Serves as point of contact between DSHA and Delaware Department of Justice for the Family Re-Entry Program. Provides information to clients, the general public, community representative, and other agencies in order to explain DSHA programs and policies. Assists with planning and developing programs which includes writing grant proposals, completing all state clearing house documents, and implementing new grants when awarded. Assists as consultant for special programs and/or projects. May approve Resident Services budgetary items such as supplies, escrow disbursements, etc. during absence of administrative supervisor. Reviews program compliance and identify discrepancies by auditing client records; develop and implement corrective actions, including creating addendum forms to ensure accurate alignment of client program years with policy and regulatory requirements. Develops, revises, and maintains legally compliant forms and documents, including client participation materials, to improve clarity for clients and consistency for case managers. Creates and maintains data trackers, monitoring tools, and after-action reports to evaluate program activities, ensure accountability, and support continuous program improvement. Performs other related duties as assigned. JOB COMPETENCIES Knowledge of the general operations and procedures of DSHA, HUD, Federal and State programs, and properties. Ability to orient other employees and to explain organizational policies, rules regulations, and procedures. Knowledge of U.S. Department of Housing and Urban Development’s (HUD’s) housing programs Familiarity with affordable housing policy and programs, especially as it relates to the Public Housing programs Knowledge of research methods, statistics, evaluation design and qualitative program evaluation methods. Knowledge of the functions and resources of community, health and related social service agencies. Knowledge of social, economic and health factors and the manner in which they affect the social behavior of individuals and families. Skill in computer applications to evaluation research, train staff on existing and new software and computer applications. Skill in interpreting, analyzing, forecasting problem solving, evaluating and organizing. Ability to establish and maintain effective working relationships with Federal regulatory personnel, staff, representatives for other service agencies, community organizations and associates. Ability to elicit information, evaluate findings and recommend corrective action. Ability to analyze current social, economic and health problems of different socio-economic groups and develop program/service to meet needs.  MINIMUM QUALIFICATIONS No minimum education required and a minimum of three (3) years of experience in health or human services, including case management, client assessment, service planning, and delivery of programs supporting individuals, families, or communities. Experience includes applying theories, principles, laws, and practices related to financial assistance, employment and unemployment services, housing, healthcare access, disease prevention, substance abuse services, child protective services, and physical and mental health treatment, prevention, or rehabilitation. An equivalent combination of education and experience may be considered. THIS POSITION REQUIRES THE SUCCESSFUL COMPLETION OF A CRIMINAL BACKGROUND SCREENING AND MAY REQUIRE POSSESSION OF A VAILD DRIVE'S LICENSE AND THE ABILITY TO BE INSURABLE UNDER DSHA'S AUTOMOBILE INSURANCE PLAN AT THE STANDARD RATE.  BENEFITS These include up to 15 vacation days and 15 sick day leave accrual, up to 13 paid holidays a year, liberal retirement benefits, immediate access to health, short- and long-term disability, and life insurance plans and voluntary dental, vision, and various supplemental benefit options. APPLICATION PROCEDURESApplications must be completed by the closing date on our website www.destatehousing.com (Click on About Us, Employment, Click Here to View All Current Openings, Select job, Scroll Down & Click Apply Now.) Contact: email: DSHA_HR@delaware.gov     DSHA IS AN AFFIRMATIVE ACTION AND EQUAL OPPORTUNITY EMPLOYER. As an equal opportunity employer, DSHA provides an employment environment that supports and encourages the application of all persons without regard to race, color religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Accommodations are available for applicants with disabilities in all phases of the application and employment process. Please call DSHA at 302.739.4263 or 888.363.8808 with any questions or requests. TTY/ ASCII/ VOICE/ VCO users may utilize the Telecommunications Relay Service (TRS) at 800.676.3777. DIRECT DEPOSIT OF PAY IS A CONDITION OF EMPLOYMENT. FAILURE TO AGREE TO PARTICIPATE IN DIRECT DEPOSIT WILL RESULT IN THE WITHDRAWAL OF OFFER OF EMPLOYMENT. DSHA HAS A LAG PAY SYSTEM.Qualifications: