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Job Summary:
Students will assist with Help Desk operations, by assisting staff to deploy and maintain university computer equipment and communicate information/processes with students, staff and faculty at the Help Desk.
Essential Duties and Responsibilities:
- Answering calls at the Help Desk.Â
- Entering tickets in the Help Desk system.Â
- Setting up equipment in various on-campus locations.Â
- Installing software and basic computer troubleshooting.Â
- Assisting students and faculty with computer operation.Â
- Cleaning equipment and changing printer toner cartridges.Â
- Transporting equipment throughout campus.Â
- Recording and maintaining inventory records.Â
- Assisting the Telecommunications team with wiring or other projects.Â
- Other duties as assigned
Education Employment eligibility:
- Currently enrolled Delaware Valley University student
- Must be authorized to work in the United States and provide required documentation to verify identity and employment eligibility
Preferred Knowledge, Skills and Abilities:
- Students must be able to carry monitors, computers, printers, and other equipment for on-campus transport.
- Computer experience recommended will train for all job functions.Â
- Occasionally lifting 25 lbs or more
Physical Requirements and Working Conditions:
- Prolonged periods of sitting at a desk and working on a computer.
- Must hold valid driver’s license (to drive the golf cart)
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