Customer Service Representative

As a Customer Service Representative on the NC team, you will serve as a first point of contact for our agents, delivering accurate and efficient support across all personal lines insurance transactions in a dynamic, high-volume contact center environment.

Key Responsibilities Include:

• Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage 

• Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment 

• Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner 

• Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller 

• Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products (home, auto, valuable articles/collectibles, flood, etc.) 

• Efficiently navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries 

• Maintain established levels of productivity, service, and quality standards within a fast-paced call center 

• Works collaboratively with team members, and business partners to provide a quality experience for our agents 

• Responsible for cross selling coverage to round out accounts 

• Ability to work 40 hours a week on scheduled shift between the hour 8am-5pm EST; work overtime as needed 

• Complete additional tasks and other projects/duties as assigned 

Qualifications

• Strong decision-making velocity in a fast-paced, high-volume phone contact center environment 

• Outstanding, effective, and service focused communication skills, both verbal and written 

• Proficient in computer skills, multi-application navigation and multi-tasking 

• Experience in a high-volume contact center with a strong focus on superior service is a plus! 

• Demonstrate professionalism, accountability and taking personal pride in the handling of new business quotes, policy change requests and inquiries from our valued agency partners 

• Track record of success in managing competing demands, and problem solving while on the phone with customers 

• Property and Casualty insurance experience a plus 

• Chubb’s ideal team member is someone with an ongoing desire for professional and personal development and is someone who learns with a high regard for accuracy and best-in-class service 

• Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus! 

The pay range for the role is $34,000 to $57,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program.  Chubb offers a comprehensive benefits package, more details on which can be found on our careers website.  The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled